Customer Care Co-ordinator

6 days ago


Ipswich, United Kingdom Greenscape Energy Ltd Full time

Greenscape Energy are seeking a new team member to help us expand and grow as a business and really make a difference.

This role is within the Installation Team which is a bustling area of the business where a multitude of responsibilities lay, and our customers journey is our focal point. Our goal is to ensure that our customers have complete clarity and are kept informed with their installation throughout their journey, so communication and
organisation are key skills that required for this role.

We’re looking for a positive individual who is eager to learn, works well under pressure, can juggle tasks where appropriate, and has great problem-solving skills.

Previous experience in a fast -paced environment is essential.

You will be allocated your own customers to ensure they’re updated throughout their journey, and that everything is in place ready for their installation.

This roles’ responsibilities are varied and can range from:

- Customer communication
- Scheduling installations and additional works
- Liaising with 3rd party companies
- Creating orders
- Quality checks
- Liaising with technical support
- Complaint handling
- Creating purchase orders
- Answering internal queries from solar installers

No previous solar experience is required for this role as you will receive in-house training and support.

This is a full-time office-based role, with the working hours of 9:00 am-5:30 pm. The team share the responsibility of covering a 7:30 am-4:00 pm shift where necessary, so flexibility to cover this would be required.

In return we offer a fantastic working environment, 25 days holiday plus bank holidays, increasing after two years’ service, company pension scheme, an employee MediCash programme, along with free fruit in the staff room.

**About us**:
Suffolk & Norfolk Trading Standards installers of Air Source Heat Pumps, Solar PV Panels, and renewable energy technology for home and business owners across Norfolk, Suffolk, Essex and Cambridgeshire.
- _**Note for Recruitment Agencies**_ _- this position is being recruited internally and therefore we politely request no contact from external agencies please._

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00-£25,000.00 per year

**Benefits**:

- Company pension

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Ipswich: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Are you comfortable juggling tasks daily?
- What is a skill that you pride yourself on?

**Experience**:

- working in a fast paced environment: 2 years (required)

Work Location: In person



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