Customer Care Co-ordinator

7 months ago


Ipswich, United Kingdom Taylor Whitmore LTD Full time

Welcome to Taylor Whitmore

We are proud to be in partnership with a prestigious company based on the outskirts of Ipswich (with parking) who are looking to recruit a talented Customer Care Co-ordinator to join their established team in Ipswich.

Firstly our client deal with the supply, storage and distribution of a very popular product in the hospitality industry - you won't be disappointed They are looking for an individual who has flair, natural passion and a desire to want a career within their business.

You will be involved in the following duties and responsibilities:

- Speak to customers both new and old in a professional and warming manner
- Manage customer accounts to a level of excellence
- Deal with customer queries, check status's of orders
- Resolve and have the ability to deal with complex issues if and when they arrive
- Organise delivery/logistics
- Provide efficient updates to the customer
- Liaise with internal staff to ensure the customers order will be ready and dispatched on time
- Offer an all-round service of excellence
- Build strong and robust relationships with customers
- Ensure any financial information is correct/billing

For this role you will need to have the following:

- Experience in the hospitality industry OR a minimum of one years' business to business customer service experience
- Strong customer service ethics
- Desire to want a career
- Work to a meticulous level
- Confidence with communication at all levels
- Good all-round IT

Package:

- Monday to Friday 09.00 - 17.00
- Base salary plus annual bonus
- Birthday off
- House move off
- Company pension
- Company product discount
- Private healthcare

Super role for anyone who loves customer care/account management.

Please call for further details or send in your CV ASAP - this role won't hang around for long

We look forward to hearing from you soon.

**Job Types**: Full-time, Permanent

Pay: From £25,000.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Free parking
- On-site parking
- Private medical insurance
- Store discount

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Yearly bonus

Work Location: In person



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