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Customer Care Co-ordinator

3 months ago

Ipswich, United Kingdom Taylor Whitmore Limited Full time

Welcome to Taylor Whitmore

We are proud to be in partnership with a prestigious company based on the outskirts of Ipswich (with parking) who are looking to recruit a talented Customer Care Co-ordinator to join their established team in Ipswich.

Firstly our client deal with the supply, storage and distribution of a very popular product in the hospitality industry - you won't be disappointed They are looking for an individual who has flair, natural passion and a desire to want a career within their business.

You will be involved in the following duties and responsibilities:

  • Speak to customers both new and old in a professional and warming manner
  • Manage customer accounts to a level of excellence
  • Deal with customer queries, check status's of orders
  • Resolve and have the ability to deal with complex issues if and when they arrive
  • Organise delivery/logistics
  • Provide efficient updates to the customer
  • Liaise with internal staff to ensure the customers order will be ready and dispatched on time
  • Respond professionally to customer emails
  • Offer an all-round service of excellence
  • Build strong and robust relationships with customers
  • Ensure any financial information is correct/billing

For this role you will need to have the following:

  • Experience in the hospitality industry OR a minimum of one years' business to business customer service experience
  • Strong customer service ethics
  • Desire to want a career
  • Work to a meticulous level
  • Confidence with communication at all levels
  • Ability to construct business emails
  • Good all-round IT

Package:

  • Monday to Friday 09.00 - 17.00
  • Base salary plus annual bonus
  • Birthday off
  • House move off
  • Company pension
  • Company product discount
  • Private healthcare

Super role for anyone who loves customer care/account management.

Please call for further details or send in your CV ASAP - this role won't hang around for long

We look forward to hearing from you soon.