Customer Service Assistant

5 months ago


Lichfield, United Kingdom Palletways UK Limited Full time

**Job description**

**About us**

Palletways are the UK and Europe’s leading palletised freight delivery network, specialising in premium, innovative solutions that ensure your consignments reach their destination more efficiently. Providing you with full traceability and industry leading service levels, we are trusted by more customers across Europe than any other network. Our cutting edge technology, provided by the Palletways Portal, ensures complete peace of mind and confidence every step of your pallet's journey.

Our staff are the driving force behind our success. Their enthusiasm and professionalism have helped us to become the leading pallet delivery network in Europe. Fully motivated and dedicated to offering world class customer service, they ensure our pallet delivery network meets the needs of customers and members alike every time.

Palletways are currently looking to recruit a **Customer Services Assistant** to join their extremely busy UK Corporate team.

**Responsibilities**:
Reporting directly to the Customer Service Supervisor, your key responsibilities are:

- To perform all duties to a high standard in attitude, approach, and appearance
- Professionally handle incoming requests from customers and depots to ensure that issues are resolved both promptly and thoroughly.
- Thoroughly and efficiently gather customer information, access, and fulfill customer needs, educate the customer where applicable to prevent the need for future contact.
- Ensure all queries are logged and categorised at the time occurring onto our Freshdesk system
- Provide quality service and support in a variety of areas including, but not limited to live checks of allocated accounts, pricing, and trouble shooting.
- Trouble shoot customer issues by phone and electronic communication
- Handle issues in the best interest of both customer and company.

Key Skills
- Highly developed sense of integrity and commitment to customer service satisfaction
- Demonstrated passion for excellence with respect to treating and caring for customers
- Ability to communicate clearly and professionally both verbally and in writing
- Has a pleasant, patient and friendly attitude
- Strong decision making and analytical abilities
- Strong detail orientation and communication/listening skills

Full training will be provided.

**Job Types**: Full-time, Permanent

Pay: £23,795.20 per year

**Benefits**:

- Additional leave
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Free flu jabs
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Referral programme

Schedule:

- Monday to Friday

Work Location: In person



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