People Operations Coordinator, Wembley Stadium

3 weeks ago

London, United Kingdom Delaware North Full time

Delaware North UK is **hiring full-time People Operations Coordinator at Wembley Stadium in London.** As a People Operations Coordinator, you will be an active member of the People team, working to achieve a culture of high engagement, connection, growth, and service excellence.

**What’s in it for me?**

Lofty goals? We have them too. At Delaware North UK, we like a challenge, and talent and hard work are rewarded. We’re looking to create the future of hospitality, so roll up your sleeves and come see why Delaware North is your best career move yet. **As our team member, you’ll receive**:

- **A generous 33 days holiday allowance (including bank holidays)**:

- **Favourable pension contributions**

**Responsibilities**
- To support with the workforce planning and resource deployment for major events and venue associated M&E activity, focusing on the provision of the right resources, with the right skills and experience to meet the operational and fiscal brief.
- To support in all areas of event planning from forecasting to payroll processing and ongoing workforce design.
- To support the people team in booking and confirming appropriate levels of staff for the planners. To support on engagement programs, both on event days and in between, to maximize loyalty and commitment.
- To focus on booking the same teams to drive consistency, resulting in great guest service.
- To support the People Team effectively to allow them to manage the agency workers at events to ensure they also have a great experience and represent Delaware North’s service standards.
- To support where required the delivery of consistent skills training and guest experience programs, which result in the delivery of exceptional service that all Client and customers expect to receive.
- To manage venue-based PO trackers for multiple agency partners.
- To actively chase outstanding invoices with agencies.
- Reconcile all agency invoices against timesheets.

**Qualifications**

**Essential Experience**:

- At least 1 years’ experience of working in a similar role in an organisation with a large casual workforce.
- Superior communication, interpersonal, customer service and presentation skills.
- Ability to build effective relationships with colleagues and team members.
- Strong organisational and time management skills.
- Ability to meet critical deadlines.
- Ability to use an HR information system including accessing, inputting, and compiling data.

**Desirable Experience**:
**Contracted Hours / Guaranteed Hours**

48 Hours

**Work Location**

Delaware North is the proud hospitality provider at Wembley Stadium since the venue opened in 2007. Delaware North team members witness some of the world’s most iconic events and concerts while working at Wembley Stadium - a venue that doesn’t need much of an introduction The home of football, legendary sporting events like the boxing and NFL’s London games, to word-class concerts with the likes of Adele, Coldplay, and Ed Sheeran, the Wembley events schedule is jampacked all year round. Whether you’re an enthusiastic sports or music fan, we can promise you that every shift working under the famous Wembley arch will leave you wanting more. Get in on the excitement at Wembley Stadium and join our team today.

**About Delaware North**

Delaware North has been leading the way for 100+ years as a global hospitality and entertainment provider. You can find us at sporting stadia, some of the busiest airports, national parks, restaurants, casinos, and entertainment venues across the globe. In the UK, we provide hospitality services at the legendary Wembley Stadium, Emirates and London Stadiums, Pride Park Stadium in Derby and at the Coventry Building Society Arena. We also provide hospitality services at Heathrow Airport, ExCeL London, and St. Pancras International and London Euston Stations. Our talented team members are working behind the scenes at these iconic locations to make sure our guests receive an unforgettable experience.

There are many great things about the hospitality industry. One of our favourites is that people come together from different cultures, perspectives, and experiences. We are world-class hospitality experts, ensuring we at Delaware North foster a culture where everyone is welcome. Our team members are at the heart of what we do and it’s why we’re here. We are proud to have a global inclusive workforce, with team members from all backgrounds and cultures.

Work Location: One location

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