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People Operations Coordinator
4 months ago
Delaware North UK is hiring a **full-time People Operations Coordinator** at **London Stadium in Stratford, London.** As a People Operations Coordinator, you will be an active member of the People team, working to achieve a culture of high engagement, connection, growth, and service excellence.
**What’s in it for me?**
Lofty goals? We have them too. At Delaware North UK, we like a challenge, and talent and hard work are rewarded. We’re looking to create the future of hospitality, so roll up your sleeves and come see why Delaware North is your best career move yet. As our team member, you’ll receive:
- A generous 33-day holiday allowance (including bank holidays)
- Favourable pension contributions
**Responsibilities**
- Support workforce planning and resource deployment for major events and venue activity to meet the operational and fiscal brief.
- Become an expert in the company time and attendance system to ensure a consistent approach in the creation of master templates, repeat rosters, labour forecasting, payroll processing, and post-event financial reporting.
- Actively participate in workforce recruitment events in collaboration with the Head of People Operations, on site Operators, and Talent Acquisition. Take full accountability to welcome all new recruits to their home location.
- Manage local payroll including processing, reporting, raising queries, and holiday and absence related deductions.
- Follow all company protocols and processes in agency partner management, liaising with the People Operations Manager when support or advice is required.
- Effectively communicate with key stakeholders.
- Support the central HR and Loss Prevention teams with first line response and management of local, generalist employee relations matters.
**Qualifications**
- At least one year of experience working in a similar role in an organisation with a large casual workforce.
- Superior communication, interpersonal, customer service, and presentation skills.
- Ability to build effective relationships with colleagues and team members.
- Strong organisational and time management skills.
- Ability to meet critical deadlines.
- Ability to use an HR information system including accessing, inputting, and compiling data.
**Contracted Hours / Guaranteed Hours**
48 Hours
**Work Location**
Home to the Hammers, UK Athletics, host of the 2012 Summer Olympics, and Europe’s first series of MLB games, London Stadium is no stranger to hosting word-class events. The hospitality services at the 60 - 80,000 seated stadia have been managed by Delaware North since 2015. From event day catering, general admission food and beverage, to the marketing and management of non-event day conferences, there’s plenty of opportunity at London Stadium.
**About Delaware North**
Delaware North has been leading the way for 100+ years as a global hospitality and entertainment provider. You can find us at sporting stadia, some of the busiest airports, national parks, restaurants, casinos, and entertainment venues across the globe. In the UK, we provide hospitality services at the legendary Wembley Stadium, Emirates and London Stadiums, Pride Park Stadium in Derby and at the Coventry Building Society Arena. We also provide hospitality services at Heathrow Airport, ExCeL London, and St. Pancras International and London Euston Stations. Our talented team members are working behind the scenes at these iconic locations to make sure our guests receive an unforgettable experience.
There are many great things about the hospitality industry. One of our favourites is that people come together from different cultures, perspectives, and experiences. We are world-class hospitality experts, ensuring we at Delaware North foster a culture where everyone is welcome. Our team members are at the heart of what we do and it’s why we’re here. We are proud to have a global inclusive workforce, with team members from all backgrounds and cultures.
Pay: Up to £30,000.00 per year
Work Location: One location
