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People Operations Coordinator, Wembley Stadium
3 months ago
Overview:
Delaware North UK is hiring full-time People Operations Coordinator at Wembley Stadium in London.
As a People Operations Coordinator, you will be an active member of the People team, working to achieve a culture of high engagement, connection, growth, and service excellence.
What's in it for me?:
Lofty goals? We have them too. At Delaware North UK, we like a challenge, and talent and hard work are rewarded.
We're looking to create the future of hospitality, so roll up your sleeves and come see why Delaware North is your best career move yet.
As our team member, you'll receive:
- A generous 33 days holiday allowance (including bank holidays)
- Favourable pension contributions
Responsibilities:
- To support with the workforce planning and resource deployment for major events and venue associated M&E activity, focusing on the provision of the right resources, with the right skills and experience to meet the operational and fiscal brief.
- To support in all areas of event planning from forecasting to payroll processing and ongoing workforce design.
- To support the people team in booking and confirming appropriate levels of staff for the planners. To support on engagement programs, both on event days and in between, to maximize loyalty and commitment.
- To focus on booking the same teams to drive consistency, resulting in great guest service.
- To support the People Team effectively to allow them to manage the agency workers at events to ensure they also have a great experience and represent Delaware North's service standards.
- To support where required the delivery of consistent skills training and guest experience programs, which result in the delivery of exceptional service that all Client and customers expect to receive.
- To manage venuebased PO trackers for multiple agency partners.
- To actively chase outstanding invoices with agencies.
- Reconcile all agency invoices against timesheets.
Qualifications:
Essential Experience:
- At least 1 years' experience of working in a similar role in an organisation with a large casual workforce.
- Superior communication, interpersonal, customer service and presentation skills.
- Ability to build effective relationships with colleagues and team members.
- Strong organisational and time management skills.
- Ability to meet critical deadlines.
- Ability to use an HR information system including accessing, inputting, and compiling data.
Desirable Experience:
Contracted Hours / Guaranteed Hours: 48 Hours Work Location:
Delaware North is the proud hospitality provider at Wembley Stadium since the venue opened in 2007.
Delaware North team members witness some of the world's most iconic events and concerts while working at Wembley Stadium - a venue that doesn't need much of an introduction The home of football, legendary sporting events like the boxing and NFL's London games, to word-class concerts with the likes of Adele, Coldplay, and Ed Sheeran, the Wembley events schedule is jampacked all year round.
Whether you're an enthusiastic sports or music fan, we can promise you that every shift working under the famous Wembley arch will leave you wanting more.
Get in on the excitement at Wembley Stadium and join our team today.