Head of Stadium Operations

2 weeks ago

London, Greater London, United Kingdom AFC Wimbledon Full time
About the Role

AFC Wimbledon is seeking an experienced and dynamic Head of Stadium Operations to oversee and manage all aspects of stadium operations, ensuring the smooth functioning of the stadium and supporting sporting events and other large-scale activities.

Key Responsibilities
  • Management - Coordinate and supervise the day-to-day operations of the stadium, ensuring all facilities and services meet the required standards and comply with regulations.
  • Leadership - Lead, train, and motivate a diverse team of operations personnel, conducting performance evaluations and providing guidance for career development.
  • Maintenance - Oversee the maintenance team, ensuring that all stadium assets are sustained and maintained, scheduling works accordingly, and working within the SFG20 framework.
  • Security - Work closely with the security team to ensure the safety and security of all stadium visitors, staff, and assets, developing and implementing security protocols and responding to emergencies as needed.
  • Soft Services - Oversee the delivery of soft services, including cleaning, waste management, washroom services, and pest control, ensuring all areas of the stadium are clean, safe, and well-presented.
  • Systems - Collaborate with the IT team to ensure the reliability and security of all technology systems, including networks, systems, ticketing, communications, digital, visual, and audio.
  • Maintenance - Supervise the grounds maintenance team, ensuring the stadium's playing pitch and surrounding areas are in optimal condition for events, and oversight of the club's training ground off-site is also a key requirement.
  • Safety - Implement and enforce health and safety policies and procedures, ensuring compliance with all relevant regulations and conducting regular safety audits.
  • Coordination - Work closely with event managers/coordinators to ensure seamless operations during events, including managing logistics, staffing, and crowd control.
  • Management - Develop and manage budgets for operations, ensuring cost-effective use of resources, monitoring expenses, and identifying opportunities for efficiency.
  • Collaboration - Collaborate with internal and external stakeholders, including vendors, contractors, and local authorities, to ensure successful stadium operations.
  • Improvement - Identify and implement opportunities for operational improvement, innovation, and sustainability.
  • Strategy - Contribute to and help deliver the Club's business objectives.
Requirements
  • Proven experience in operations management, in a sports stadium or large event venue setting.
  • Demonstrated ability to lead and manage a diverse team effectively, with strong interpersonal and communication skills, and a positive 'can do' attitude.
  • Understanding of health and safety regulations, security requirements, PPM compliance standards, COSHH, and facilities regulations.
  • Knowledge of IT systems, security protocols, and facility management software is desirable.
  • Ability to develop budgets, understand P&L, and financially manage a department.
  • Strong analytical and problem-solving abilities, with the ability to respond quickly to operational challenges and emergencies.
  • Able to demonstrate the ability to enhance the customer experience.
  • Ability to work irregular hours, including evenings and weekends, to accommodate event schedules.

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