Head of Stadium Operations

6 days ago


London, Greater London, United Kingdom auricoe Full time
Head of Operations Job Description

A prestigious London Football Club is seeking a highly skilled Head of Operations to oversee the management of all aspects of stadium operations, ensuring seamless delivery of events and activities.

Key Responsibilities:
  • Management: Coordinate and supervise the day-to-day operations of the stadium, ensuring all facilities and services meet the required standards and comply with regulations.
  • Leadership: Lead, train, and motivate a diverse team of operations personnel, fostering a positive and productive work environment.
  • Maintenance: Manage the maintenance team, ensuring that all stadium assets are sustained and maintained, scheduling works accordingly, and adhering to the SFG20 framework.
  • Security: Work closely with the security team to ensure the safety and security of all stadium visitors, staff, and assets, developing and implementing security protocols as needed.
  • Soft Services: Oversee the delivery of soft services, including cleaning, waste management, washroom services, and pest control, ensuring all areas of the stadium are clean, safe, and well-presented.
  • Systems: Collaborate with the IT team to ensure the reliability and security of all technology systems, including networks, systems, ticketing, communications, digital, visual, and audio.
  • Grounds Maintenance: Manage the grounds maintenance team, ensuring the stadium's playing pitch and surrounding areas are in optimal condition for events, with oversight of the club's training ground off-site.
  • Health and Safety: Implement and enforce health and safety policies and procedures, ensuring compliance with all relevant regulations and conducting regular safety audits.
  • Coordination: Work closely with event managers/coordinators to ensure seamless operations during events, managing logistics, staffing, and crowd control.
  • Budgeting: Develop and manage budgets for operations, ensuring cost-effective use of resources, monitoring expenses, and identifying opportunities for efficiency.
  • Collaboration: Collaborate with internal and external stakeholders, including vendors, contractors, and local authorities, to ensure successful stadium operations.
  • Improvement: Identify and implement opportunities for operational improvement, innovation, and sustainability, driving continuous improvement within the team.
Requirements:
  • Proven experience in operations management, in a sports stadium or event venue.
  • Effective leadership and management experience of a team, with strong interpersonal and communication skills.
  • Experience of health and safety regulations, security requirements, PPM compliance standards, COSHH, and facilities regulations.
  • Ability to develop budgets, understand P&L, and financially manage a department.
  • Strong analytical and problem-solving abilities, with the ability to respond quickly to operational challenges and emergencies.
  • Ability to work irregular hours, including evenings and weekends, to accommodate event schedules.


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