Team Leader

2 weeks ago

London, United Kingdom Delaware North Full time

Overview:
Delaware North UK are hiring for casual Concessions Team Leaders at Wembley Stadium in London. When you share our energy and vision in this electric atmosphere, you can win the smiles of our guests no matter the result; you will be inspiring team members to deliver first-class excellence in a world-class venue with your exceptional leadership skills, impacting our collaborative delivery of guest experiences. If you have leadership experience within guest focussed environments, plus the motivation and team-building abilities we are looking for in a leader, kick off your next career move with us. Join our valued team at the heart of English sport and entertainment if you are:

- Able to work collaboratively with others whilst communicating health and safety
- Resilient, maintaining composure, efficiency, and performing under pressure
- Reliable, consistently punctual and dependable
- Detail-oriented in all aspects of work

This role is offered on a casual worker agreement basis with most events taking place at weekends and/or in the evening.

What’s in it for me?:
At Delaware North UK, you’ll find yourself working at the coolest venues with some of the best team members. Here, talent and hard work are rewarded, so although this might not be your only job, it may be your best. We’re looking to create the future of hospitality, so if you’re ready to take the next step, kick off your career with us and see why Delaware North is your best move yet. As our team member, you’ll receive:

- Competitive weekly pay starting from £15 / hour
- Flexible hours, choosing part-time shifts that suit your lifestyle
- Experience in a dynamic workplace hosting major international sporting events and concerts, including UEFA Champions League Final, Taylor Swift, AEW and more in 2024, with opportunities to also work at London Stadium and Emirates Stadium

**Responsibilities**:

- Lead, mentor, and manage a dedicated team, demonstrating exceptional customer service and handling of concerns, while training team members and supporting the development of skill and performance
- Collaborate and coordinate across departments for efficient operational flow
- Enforce appropriate health, safety, and food hygiene guidelines, maintaining Delaware North’s policies and standards of excellence
- Manage inventory, monitor stock levels, organise rotation, and order as necessary

Physical Requirements:

- Ability to stand for duration of shift
- Comfortable handling various alcohol and certain meat products

Hourly Maximum Rate: GBP £15.00/Hourly Work Location:
Since its opening in 2007, Delaware North have been the proud hospitality provider at the iconic Wembley Stadium, home to England’s National Football Teams. As the UK’s most significant sports and entertainment venue, the buzzing Wembley Stadium has showcased some of the world’s most iconic events, giving Delaware North team members countless opportunities to build outstanding memories with our guests.

From the Lionesses making history in 2022, winning the UEFA Women's Euros with a record crowd of 87,192 guests for their first European title, to world-class concerts from Adele, Coldplay, Ed Seeran, Harry Styles, and The Weeknd, there is something for every entertainment enthusiast to enjoy. Wembley Stadium holds historic moments in English entertainment; with a glowing reputation that proceeds itself, working with Delaware North at Wembley gives you first-class access to making spectacular events come to life. With jam-packed events year-round, there will be opportunities to excite everyone; this might not be your only job, but it may be your best

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