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Information Access Officer

6 months ago

Oldham, United Kingdom Northern Care Alliance NHS Group Full time

The Northern Care Alliance NHS Foundation Trust (NCA) brings together staff and services from the former Salford Royal NHS Foundation Trust and The Pennine Acute Hospitals NHS Trust. The sheer size, scale and potential of our combined service is huge. Together, we’ve a wealth of skills and resources to share and tap into and, a wide range of career paths for you to develop and explore. If you want to join a team of around 20,000 NHS experts in delivering high-quality, local care across Salford, Oldham, Bury and Rochdale and beyond
- **come and take your place with us.**

**Job overview**:
We are looking for individuals that can provide a service to patients and staff in release of health records under the Data Protection Act and Freedom of Information Act. Ideally you will have a good understanding of patient confidentiality and a basic understanding of the legislation. You will be responsible for the efficient and accurate release of information requested in line with legal timeframes for your own portfolio of cases. Support will be provided across the team with specific training in process where needed.

**Main duties of the job**:
The role is crucial to the success and smooth management of all aspects of this function, including the commitment to and support of the following initiatives:

- Data Protection Act/GDPR compliance
- Freedom of Information Act compliance

**Working for our organisation**:
Salford Royal was chosen as a Centre for Global Digital Exemplar (GDE) the Digital Team have played an instrumental part in this and have led the way in successfully launching many initiatives, identifying our Trust as one of the most digitally mature Trusts in England with regards to Health Informatics and the pioneering use of the Electronic Patient Record (EPR) System, plus much more.

Salford Care Organisation is part of the Northern Care Alliance, one of the largest NHS organisations in the country. Salford is the place, which is taking bold, pioneering steps towards delivering a world class, fully integrated care system for adults. Home to the Manchester Centre for Clinical Neurosciences, Greater Manchester Trauma Hospital and the Geoffrey Jefferson Brain Research Centre, Salford is improving care for some of the sickest patients in the region, and delivers a range of acute, community and primary care services and specialist services to Greater Manchester and beyond.

**Detailed job description and main responsibilities**:
**Person specification**:
**Qualifications**:
**Essential criteria**:

- NVQ2 in Customer Service or equivalent
- Educated to GCSE/O level standard
- Evidence of professional and/or personal staff development

**Desirable criteria**:

- Information Governance training/qualification

**Knowledge**:
**Essential criteria**:

- Good understanding of patient confidentiality standards
- Basic understanding of Data Protection legislation and principles
- Basic understanding of Freedom of Information legislation
- Computer literate with knowledge of MS Office 365

**Experience**:
**Essential criteria**:

- Administration experience in a busy office environment, preferably within the NHS

**Desirable criteria**:

- Experience of working within information assurance
- Experience of communicating with senior managers/directors/external organisations

**Skills**:
**Essential criteria**:

- Good interpersonal and communication skills (written, oral and electronic)
- Ability to work to deadlines
- Proven ability to work independently
- Good organisation skills and attention to detail and problem solving skills
- Customer service skills
- Telephone/communication manner, including listening skills
- Ability to deal with difficult situations with compassion and diplomacy
- Ability to work independently with minimum supervision
- We understand the importance of balancing work and home life. We are committed to supporting flexible working for our people wherever possible and all our colleagues are given the opportunity to discuss potential for flexible working. Speak to us about how we might be able to accommodate a flexible working arrangement.

**Employer certification / accreditation badges**: