Information Access Officer

6 months ago

Oldham, United Kingdom Northern Care Alliance NHS Group Full time

**Job overview**:
**This is an agile role and can be based at Salford or Oldham or with Home Working (minimum 1 office day per week).**

We are looking for individuals that can provide a service to patients and staff in release of health records under the Data Protection Act and Freedom of Information Act. Ideally you will have a good understanding of patient confidentiality and a basic understanding of the legislation. You will be responsible for the efficient and accurate release of information requested in line with legal timeframes for your own portfolio of cases.

Support will be provided across the team with specific training in process where needed.

**Main duties of the job**:
The role is crucial to the success and smooth management of all aspects of this function, including the commitment to and support of the following initiatives:

- Data Protection Act/GDPR compliance
- Freedom of Information Act compliance

**Working for our organisation**:
The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.

As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we’re always looking for people who demonstrate our three core values - care, appreciate and inspire - to join our team.

In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.

**Detailed job description and main responsibilities**:
**Person specification**:
**Qualifications**:
**Essential criteria**:

- NVQ2 in Customer Service or equivalent
- Educated to GCSE/O level standard
- Evidence of professional and/or personal staff development

**Desirable criteria**:

- Information Governance training/qualification

**Knowledge**:
**Essential criteria**:

- Good understanding of patient confidentiality standards
- Basic understanding of Data Protection legislation and principles
- Basic understanding of Freedom of Information legislation
- Computer literate with knowledge of MS Office 365

**Experience**:
**Essential criteria**:

- Administration experience in a busy office environment, preferably within the NHS

**Desirable criteria**:

- Experience of working within information assurance
- Experience of communicating with senior managers/directors/external organisations

**Skills**:
**Essential criteria**:

- Good interpersonal and communication skills (written, oral and electronic)
- Ability to work to deadlines
- Proven ability to work independently
- Good organisation skills and attention to detail and problem solving skills
- Customer service skills
- Telephone/communication manner, including listening skills
- Ability to deal with difficult situations with compassion and diplomacy
- Ability to work independently with minimum supervision

**Employer certification / accreditation badges**:

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