Information Desk Clerk

5 months ago

Oldham, United Kingdom NHS Professionals Full time

**Job Title**: Information Desk Clerk

**Trust**:Northern Care Alliance NHS Foundation Trust

**Location**:Royal Oldham Hospital, Rochdale Road, OL1 2JH

**Pay Rates**:£12.45 per hour

**Shift Patterns**:Monday
- Friday Early 7:30am-3:30pm Late 12pm-8pm (30 hours per week)

**Is business administration repetitive or boring?**

It’s neither, this couldn’t be further from the truth, the NHS must be well organised and keep detailed records of patients and staff across several wards. You’ll support the ability for patients or other organisations to see or speak to the right person at the right time who can give them the help they need. This could be booking an appointment, getting medical advice, or helping a patient navigate the trust when they visit.

So overall administration isn’t boring, it’s varied.

**You'll find solutions to everyday problems, such as**:

- Reception of patients and visitors to the hospital, directing same to wards and departments.
- Responding to general and patient enquiries from staff and general public and providing authorised information as required.
- Extensive knowledge of the organisation, senior management and staff structure. Assist in evaluating duties and proposing service improvements to enhance the information service.
- Accessing in-patient records by the P.A.S. system and providing relevant information as required to authorised enquirers.
- Responsibility for the issuing and booking in and out of all keys taken by staff.
- Custody and recording of on-call and locum doctors accommodation key and ensuring that identity is checked.

**What you’ll need**:

- Excellent communication skills
- both verbal and written
- Good communicator wo can follow instructions
- Ability to meet deadlines and work under pressure
- Previous NHS experience
- Previous administrative experience
- NHS System Knowledge
- PAS (desirable)
- This role may require you to show evidence of vocational level 3 qualification or at least 2 years relevant experience._

**The benefits we can offer you in return**:

- Putting People in Places to Care - be part of the NHSP community, by joining the bank and caring for patients with a team of people from all walks of life.
- Weekly pay to give you access to your wages more quickly.
- First choice of shifts/placements at the Trust of your choice over agencies.
- Our team is always happy to help - access our support line any time.
- Working options to suit your lifestyle - being on the bank gives you the flexibility to work the shifts you want or choose fixed term placements.
- Training and development opportunities via the Trust and NHSP’s own academy.
- Explore different wards, keep your skills up to date whilst gaining vital experience.
- Being part of the NHSP Community means you’ll get access to member activities such as member of the month, member appreciation week, key date giveaways, webinar series and much more.

**Who are NHS Professionals?**

NHS Professionals is a flexible staff bank, owned by the Department of Health, our purpose is to provide you with the autonomy to decide when, how, and where you want to work. Supporting your lifestyle and making you feel part of the team and community. Offering you flexible work or alternatively fixed term placements.

By joining us you can look forward to a choice of flexible Bank shifts or fixed term placements across any of our client Trusts in England.

**Disclaimer**

**Job Types**: Part-time, Temporary contract

**Salary**: £12.45 per hour

Expected hours: 30 per week

Schedule:

- Monday to Friday

Application question(s):

- Do you have previous admin experience?

Work Location: In person

Reference ID: 72061

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