Macmillan Information

**Job overview**:
**We now have a vacancy for a part time, Band 4 Macmillan Information & Support Service Assistant to work at the Royal Oldham Hospital.**

You will assist the Macmillan Information & Support Service Team in developing and delivering the service across Oldham, Bury & Rochdale to improve cancer patient and carer experience.

***Previous applicants need not apply**

**Main duties of the job**:
Support patients, carers, relatives and professionals) to support access to high quality information and support in relation to cancer. This will include assessment of service users’ information and support needs, provision of verbal and written information, supportive listening, action planning and signposting to available services and support.

The role will require working with patients, carers and family members face to face at our centres based in hospitals, on hospital wards and over the telephone.

Carry out holistic needs assessments with patients and create accurate and comprehensive care plans, referring any clinical concerns to relevant Health Care Professionals.

Provide supporting information, around topics such as reducing the risk of cancer, healthy living, diagnosis, treatment options, side effects and living with cancer, in the most appropriate format.

Where appropriate, liaise with relevant staff at all levels to address identified issues and/or seek advice on complex issues, directly involving others where necessary, e.g. Service Manager, Clinical Nurse Specialist etc. and ensuring that situations or enquiries requiring specialist intervention are referred appropriately and in a timely fashion.

Help to co -ordinate, mentor and train volunteers providing support and supervision

Contribute to the delivery and development of a quality, sector wide cancer information & support service.

**Working for our organisation**:
The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.

As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we’re always looking for people who demonstrate our three core values - care, appreciate and inspire - to join our team.

In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.

**Detailed job description and main responsibilities**:
**Person specification**:
**Qualifications**:
**Essential criteria**:

- Good general education (GCSE A-C or equivalent, including English and Maths
- Relevant IT training or equivalent experience

**Knowledge**:
**Essential criteria**:

- Experience of supporting patients / carers, in a healthcare setting within the last 2 years
- Demonstrate an excellent standard of written communication
- Experience of working / volunteering within an oncology / cancer care environment
- Demonstrable communication / interpersonal skills

**Desirable criteria**:

- Experience of information provision within a relevant setting
- Experience of working with volunteers
- We understand the importance of balancing work and home life. We are committed to supporting flexible working for our people wherever possible and all our colleagues are given the opportunity to discuss potential for flexible working. Speak to us about how we might be able to accommodate a flexible working arrangement.

The Northern Care Alliance NHS Foundation Trust (NCA) serves a diverse population, and each Care Organisation works hard to ensure all services are accessible and fair.

We respect the value of difference. So, our aim is to employ a workforce representative of the communities we serve. Regardless of age, disability, gender, marital status, trans status, pregnancy and maternity, race, sexual orientation, religion or belief, all are welcome.

**Please note that this vacancy may be withdrawn at any time should it be filled via the internal redeployment process.**

**Employer certification / accreditation badges**:
**Applicant requirements**: