Software Support Specialist
4 months ago
Rubixx is a growing software startup based in the heart of Stafford on the old university campus.
As our go to person for our customers, you'll pick up, respond to and help resolve helpdesk tickets relating to our software and services. Some will be questions you can answer, some will require assistance and liaison with our implementation team and some will need to be raised as issues with our development team. In all instances you'll be responsible for keeping the customer informed. You'll also be responsible for testing updates and fixes on our software.
While we don't expect you to understand our software we would like someone who has worked on a helpdesk environment in the past and has great communication and general IT skills. A talent for data work on excel would also be a great help as some tickets relate to data analysis and sense checking. You'll need to be IT literate, interested in pursuing a career in IT, well organised, able to communicate well in written form in a non technical way and willing to learn. Due to the need to communicate and liaise with various parts of the business this role is not eligible for hybrid or home working.
What are we like as an employer? Well, we’re probably a bit like you, a bit different from the norm. That’s a good thing in our eyes, who wants to be the same as everyone else, how very dull that would be
What will you get from us? Well, we have a modern fun workplace, a fantastic customer base who love our products and a tight-knit team who look after each other and all grow together. We’re all different with different strengths and areas for growth. There are no egos, politics or judgements.
We have flexitime, parking, a relaxed atmosphere, an involved and engaged management team, a modern comfortable workplace with as much tea coffee and hot chocolate as you can drink. We have an active league for our in-house table football (foosball) and a monthly trophy for the winner More importantly, we’ll invest time and resource into making you into a fantastic software professional with opportunities for advancement into our software business.
How will you show us you can fit into our squad of broken robots? We don’t mind. Most people send a CV, which is fine, we’d love to see it or just find a way to show us your talent and stand out from the crowd.
**Job Types**: Full-time, Permanent
**Salary**: From £22,000.00 per year
**Benefits**:
- Company events
- Free parking
- On-site parking
Schedule:
- Flexitime
- Monday to Friday
- No weekends
Work Location: In person
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