Education Software Support Specialist

3 months ago


Stafford, United Kingdom Capita Full time

**What you’ll be doing**:

- To lead specific area of SIMS with FMS, ensuring own knowledge is informed and up-to-date, and ensuring documentation, processes and internal staff training are current.
- Maintain an awareness of the services, LA or Department of Education developments and relevant legislation, statutory obligations and advise customers (and/or partners) accordingly.
- To provide a range of SIMS consultancy, on-site school support, office based and remote support and training services to schools. Encouraging the development of customer skills and championing the most effective use of SIMS software to both raise pupil attainment and improve school effectiveness.
- Ensure effective communication with schools and other third party providers.
- Deliver training as required to a wide range of ability levels.
- To resolve problems relating to SIMS and FMS and ARBOR support, in a timely and effective way by telephone, remote support or site visit.
- To assist in the design and delivery of technical training and seminars to Entrust customers, users and staff.

**What we’re looking for**:

- Proven experience in a related role
- To lead specific areas of SIMS, Exam, Assessment, ensuring own knowledge is informed and up-to-date, and ensuring documentation, processes and internal staff training are current.
- Experience of SIMS/SIMS PRIMARY, Arbor or similar packages
- Experience of Reporting functions within similar packages, alongside broader functionality
- Committed to customer focused service delivery
- Excellent analytical and problem solving skills
- Professional approach with a positive attitude to delivering high quality work
- Strong communication skills - both verbal and written communication and a good telephone manner
- Excellent knowledge of Microsoft Office and cloud based services
- i.e. Office 365, Google
- Current and clean full driving licence and use of a car as visiting schools is a must
- The successful applicant will require security clearance (i.e. DBS checked).

**Job Types**: Full-time, Permanent

Pay: £25,000.00-£27,000.00 per year

**Benefits**:

- Company pension
- Sick pay

Schedule:

- Monday to Friday

**Education**:

- Bachelor's (preferred)

**Experience**:

- SIMS/SIMS PRIMARY, Arbor or similar: 1 year (preferred)

Reference ID: 10098214


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