Customer Service Advisor

6 months ago


Belfast, United Kingdom Blue Arrow Full time

**Location**: Lloyds Banking Group, 24 Cromac Place, Gasworks, Belfast BT7 2JB

**Job Title**: Mortgage Advisor

**Duration of Assignment**: Temporary ongoing with permanent opportunities available

**Start Date**: Vary - TBC by Blue Arrow

**Pay Rate**: £12.09 per hour

**Benefits**: Flex Bonus + Pay Progression Opportunities

**Shifts and Hours of Work**:
Full Time Position
Monday to Friday
8:00am - 8:00pm (on rotational shifts, 7 hours per day) & Occasional Saturdays 8am - 2pm
35-hours per week

**Training Period**: 6 weeks (Please note - there are no holidays in the first 6 weeks of training)

**Division within LBG**: Retail Banking - Mortgages

**Selection Process**: Telephony Based Interview & Meet and Greet with Hiring Manger

**Contact Information**: Blue Arrow Office - (0131 220 1255)

You will be dealing with a wide range of customers including third party organisations relating to the bank's products and services.
You will build relationships with brokers whist having the ability to deliver key messages in line with lending decisions with support from Senior Mortgage Consultants.
You will ensure all complaints are handled within 48 hours and that the complaints handling policy is always adhered too.
You will ensure all legislative regulatory requirements are adhered to through compliance with various policies such as, Money Laundering, Sanctions, Conduct Risk and Mortgage Policy.
You will be responsible for keeping up to date with process and policy changes within the bank and always looking for areas of continuous improvement.
Demonstrate a sound understanding of and display behaviors expected in the Groups Values.

Skills/Experience Required

You should have excellent communication skills, holding the ability to adapt your conversation style to the customers' requirements.
You should always strive to provide excellent customer service.
You should be confident in making decisions and trusting your own judgement to assist your customers.
You should feel comfortable taking and making a high volume of calls to a variety of customers including brokers, Solicitors, Surveyors and Customers.
You should have previous customer service experience (call centre / hospitality / retail). Previous call centre experience is desirable but not essential.
You should have a high attention to detail and focus to 'get it right' the first time

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.



  • Belfast, United Kingdom Switch Advisor Ltd Full time

    As a Customer Service Advisor, you will play a crucial role in ensuring our customers have a positive experience with our products/services. You will be responsible for addressing customer inquiries, resolving issues, and providing support to enhance overall customer satisfaction. **Responsibilities**: - Respond to customer inquiries and resolve issues in...


  • Belfast, United Kingdom Switch Advisor Ltd Full time

    Join Our Team as a Top Customer Service Representative! Are you an ambitious, driven, and highly competitive team player with a passion for delivering exceptional customer service? We are seeking top talents like you to become an integral part of our customer-centric team and set new standards for excellence. **About Us**: At Switch Advisor, we are...


  • Belfast, United Kingdom Switch Advisor Consultants Full time

    **About us** Switch Advisor Consultants is a small business in Belfast. We are professional, customer-centric and bold. Our work environment includes: - Modern office setting - Casual work attire - On-the-job training - Safe work environment - Company perks **Responsibilities**: - Answer customer inquiries in a timely and professional manner. - Resolve...


  • Belfast, United Kingdom HR GO Recruitment Full time

    **Job Tittle**:Customer Service Advisor - **Location**:Belfast - **Salary/Hourly Rate**: £23,500 - **Job Type**:Permanent - **Working hours/days**: Monday to Friday 9am-5pm - option of Hybrid model after passing probation HR GO Recruitment are looking for an enthusiastic and energetic Customer Service Advisor to join one of the financial services companies...

  • Parts Advisor

    3 weeks ago


    Belfast, United Kingdom Customer Labs Full time

    Job Summary:Customer Labs seeks a skilled Parts Advisor to work in their fleet maintenance team. The ideal candidate will have experience working in a commercial vehicle dealership and possess a good working knowledge of MS Office and ideally ADP/Kerridge.Key Responsibilities:• Pre-picking parts and accessories to ensure smooth flow of jobs through the...

  • Call Centre Advisor

    5 months ago


    Belfast, United Kingdom Switch Advisor Ltd Full time

    We are a dynamic and growing company dedicated to providing exceptional customer service. We pride ourselves on creating a positive and collaborative work environment where our employees can thrive. As we expand our team, we are seeking motivated individuals to join us as Call Centre Advisors. **Responsibilities**: - Answer incoming calls and respond to...


  • Belfast, United Kingdom Switch Advisor Consultants Full time

    **About us** Switch Advisor Consultants is a small business in Belfast. We are agile, rewarding and collaborative. Our work environment includes: - Growth opportunities - Wellness programmes - Casual work attire - On-the-job training **Responsibilities**: - Greet customers in a friendly and professional manner. - Provide assistance to customers in...


  • Belfast, United Kingdom HR GO Recruitment Full time

    Job Tittle: Customer Service AdvisorLocation: BournemouthSalary/Hourly Rate: £24,000Job Type: PermanentWorking hours/days: Monday to Friday 9am-5:30pmHR GO Recruitment are currently recruiting for a very exciting role in a progressive company with lots of scope for progression and a secure sector with exciting prospects. This is an international company...


  • Belfast, United Kingdom CV-Library Full time

    Job Tittle: Customer Service Advisor Location: Bournemouth Salary/Hourly Rate: £24,000 Job Type: Permanent Working hours/days: Monday to Friday 9am-5:30pmHR GO Recruitment are currently recruiting for a very exciting role in a progressive company with lots of scope for progression and a secure sector with exciting prospects. This is an international...


  • Belfast, United Kingdom GLL Full time

    **Full time Concierge (39 hours)** **Location**; **Lisnasharragh Leisure Centre** **Salary**; **Up to £22,164.61** per annum** GLL is looking for a Customer Service Advisor at Lisnasharragh Leisure Centre. If you have the passion for people, ability to deliver a first-class customer service experience, this is your chance to be part of one of the largest...


  • Belfast, United Kingdom GLL Full time

    Customer Service Advisor Olympia Leisure Centre & Spa £22,164.61 pro rata GLL is looking for a Customer Service Advisor at Olympia Leisure Centre. If you have the passion for people, ability to deliver a first-class customer service experience, this is your chance to be part of one of the largest leisure groups in the UK. As Customer Service Advisor,...


  • Belfast, United Kingdom Switch Advisor Ltd Full time

    Are you passionate about providing exceptional service and resolving customer inquiries? Join our team as a Customer Service Executive and become a vital part of our commitment to delivering outstanding customer experiences. **Duties**: - Provide exceptional customer service to clients via various face to face channels - Answer incoming calls and respond...


  • Belfast, United Kingdom Switch Advisor Ltd Full time

    We are a dynamic and innovative company committed to delivering exceptional products/services and ensuring customer satisfaction. We are currently seeking a highly motivated and customer-focused individual to join our team as a Customer Service Assistant. **Responsibilities**: - Provide exceptional customer service by addressing inquiries and resolving...


  • Belfast, United Kingdom Student Roost Full time

    ...........................................................................................................................................................................................................................................................................................................................................................................


  • Belfast, United Kingdom Student Roost Full time

    ...........................................................................................................................................................................................................................................................................................................................................................................


  • Belfast, United Kingdom GLL Full time

    GLL is looking for a Customer Service Advisor at Shankill Leisure Centre. If you have the passion for people, ability to deliver a first-class customer service experience, this is your chance to be part of one of the largest leisure groups in the UK. As Customer Service Advisor, you'll enjoy making a difference to every person who walks through our centres,...


  • Belfast, United Kingdom BES - Goole Full time

    Bailey Employment Services are currently recruiting Customer Service Advisors on behalf of Lloyds Banking Group in Belfast to join their New Business Team. **The Position**: The core purpose of the role is to achieve the Groups overall principle of ‘help me own a home’. **Key Accountabilities**: Building relationships with brokers whist having the...


  • Belfast, United Kingdom Relay Group Limited Full time

    As a Customer Service Advisor, you will play a crucial role in ensuring our customers have a positive experience with our products/services. You will be responsible for addressing customer inquiries, resolving issues, and providing support to enhance overall customer satisfaction. **Duties**: - Provide exceptional customer service to clients via various...


  • Belfast, United Kingdom CV-Library Full time

    Job Advert: Customer Service Advisor Financial Services Take the next step in your Customer Service career with a role in Financial Services! Location: Belfast City Centre, close to major transport links. Salary: £24,960 per annum + £500 bonus after 6 months. Hours: · Rotational Shift pattern. You will work 40 hrs per week...


  • Belfast, United Kingdom Communications and Solutions Partners Group Full time

    We are currently seeking a passionate and customer-focused individual to join us as a Customer Sales Advisor. If you are enthusiastic about sales, enjoy interacting with customers, and thrive in a dynamic environment, we want to hear from you! **Duties**: - Provide exceptional customer service to clients in person - Engage with customers to understand...