Customer Service Advisor
6 months ago
**Location**: Lloyds Banking Group, 24 Cromac Place, Gasworks, Belfast BT7 2JB
**Job Title**: Mortgage Advisor
**Duration of Assignment**: Temporary ongoing with permanent opportunities available
**Start Date**: Vary - TBC by Blue Arrow
**Pay Rate**: £12.09 per hour
**Benefits**: Flex Bonus + Pay Progression Opportunities
**Shifts and Hours of Work**:
Full Time Position
Monday to Friday
8:00am - 8:00pm (on rotational shifts, 7 hours per day) & Occasional Saturdays 8am - 2pm
35-hours per week
**Training Period**: 6 weeks (Please note - there are no holidays in the first 6 weeks of training)
**Division within LBG**: Retail Banking - Mortgages
**Selection Process**: Telephony Based Interview & Meet and Greet with Hiring Manger
**Contact Information**: Blue Arrow Office - (0131 220 1255)
You will be dealing with a wide range of customers including third party organisations relating to the bank's products and services.
You will build relationships with brokers whist having the ability to deliver key messages in line with lending decisions with support from Senior Mortgage Consultants.
You will ensure all complaints are handled within 48 hours and that the complaints handling policy is always adhered too.
You will ensure all legislative regulatory requirements are adhered to through compliance with various policies such as, Money Laundering, Sanctions, Conduct Risk and Mortgage Policy.
You will be responsible for keeping up to date with process and policy changes within the bank and always looking for areas of continuous improvement.
Demonstrate a sound understanding of and display behaviors expected in the Groups Values.
Skills/Experience Required
You should have excellent communication skills, holding the ability to adapt your conversation style to the customers' requirements.
You should always strive to provide excellent customer service.
You should be confident in making decisions and trusting your own judgement to assist your customers.
You should feel comfortable taking and making a high volume of calls to a variety of customers including brokers, Solicitors, Surveyors and Customers.
You should have previous customer service experience (call centre / hospitality / retail). Previous call centre experience is desirable but not essential.
You should have a high attention to detail and focus to 'get it right' the first time
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
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