Call Centre Agent

3 weeks ago


Edinburgh, United Kingdom Seven Sevens Cars Ltd Full time

Part Time Call Centre Agent positions available to join our busy 247 call centre in Edinburgh.
- Taking calls from the public using friendly, clear, telephone etiquette
- Creating taxi bookings ensuring accuracy in information
- Managing bookings confidently using our taxi booking system
- Logging feedback information in a professional and empathetic manner
- Dealing with any lost property enquiries
- Working as part of a team
- Demonstrating good customer service skills
- Confident and polite telephone manner
- Accuracy and attention to detail
- Confident using PC/data entry with speed and accuracy
- Good customer service background/awareness
- Good listening and communication skills
- Understanding of importance and impact of role

Immediate start available.

Shift allowance for weekend work.

**Job Types**: Part-time, Permanent
Part-time hours: 10-20 per week

**Salary**: £11.28 per hour

**Benefits**:

- Company pension

Schedule:

- Day shift
- Night shift
- Overtime
- Weekend availability

Work Location: In person


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