Customer Services

2 months ago


WestonsuperMare, United Kingdom Agilisys Full time

**Non Local Authority**

**Customer Services & Business Support Advisor (Care)**

**Location: Town Hall, Weston super Mare**

**Type: 1 x post - 37.5 hours per week, over a 7 day rota including Bank holidays**

**Key Responsibilities of this Role**
- To provide a frontline telephony service dealing with all Care calls (including for example (Adult and Child Protection) to facilitate access to the appropriate service for the customer.
- Identify and assess the needs of the customer for health and social care enquires ensuring appropriate and accurate information is obtained to enable the correct action to be taken in a timely way.
- To record information using systems such as LAS, LCS and Jontek to provide an accurate record of customer contact.
- Liaise with multi-disciplinary teams within the council's 'Single Point of Access' principles to provide the customer with the appropriate outcome
- Respond to emergency alarm calls for the Carelink service, taking the appropriate action within the agreed procedures.
- To ensure that individual dispersed alarm units are tested at least once a month
- Promote the service to support establishing a sustainable client base.
- Work directly with multi-disciplinary team in gathering information to support resolving complex enquiries and maintaining accurate records within confidentiality protocols and legislative requirements

LI-AN1



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