Customer Service Advisor

1 month ago


WestonsuperMare, United Kingdom Castelan Full time

**Job Title**: Customer Services Advisor - First Year Team

**Location**: Weston-Super-Mare, UK

**Starting Salary**: £20,996.30 (rising to £22,004.40 Following Successful Probation)

**Working Hours: Monday** - Friday, 09:00 - 17:30

Are you passionate about providing exceptional customer service and ready to join a dynamic team dedicated to putting the customer first? If so, we have an exciting opportunity for you Castelan, a leading national furniture care business, is looking for a Customer Services Advisor to join our Furniture Care Network First Year team in Weston-Super-Mare.

**About Us.**

Castelan is an industry leader in the field of furniture care, providing customer services and repair solutions for the furniture insurance, commercial services, and furniture retailer markets. Located just five minutes from Weston-Super-Mare's town center, our offices offer convenient access by car, bus, bicycle, or walking.

**What You Will Be Doing**

As a Customer Services Advisor, you will play a crucial role in delivering top-tier customer service. Your responsibilities will include:

- Meeting daily performance targets.
- Ensuring compliance with data protection and GDPR regulations.
- Handling inbound and outbound calls with professionalism and courtesy.
- Performing general administrative tasks within our company's bespoke system.
- Calculating costs as needed.
- Booking appointments and managing customer inquiries.
- Solving problems efficiently.

Full training will be provided to ensure that you're well-prepared for all aspects of the services we offer.

**Our Expectations.**

To excel in this role, you should have the following qualifications and skills:

- Substantial experience in telephony customer service within a fast-paced environment.
- Proficiency in Microsoft Word, Excel, and Office Outlook.
- Strong decision-making abilities and a willingness to learn.
- Excellent computer knowledge and skills, including touch typing if possible.
- Good communication skills, with qualifications in English and mathematics at grade C or above, or key skills level 1 - 2 qualifications.
- Ability to work effectively under pressure and contribute positively as a team player who leads by example.
- A professional and customer-focused attitude towards both internal and external clients.

**I Want To Sign Up



  • Weston-super-Mare, United Kingdom Red Recruitment Full time

    Red Recruitment is recruiting a Customer Service Advisor to join our client's Care Connect department located in Weston-super-Mare. This role involves providing assistance to customers who are seeking help as well as recording information correctly. The salary for this position is £20,319 per annum and also included hybrid working options. **Benefits and...

  • Service Advisor

    1 month ago


    Weston-super-Mare, United Kingdom Pembrook Resourcing Full time

    Service Advisor Pembrook Resourcing are currently seeking on behalf of their client a service advisor to work in the aftersales department at their dealership. The ideal Service Advisor - Previous experience in a service role is preferred. A passion to deliver a high standard of customer service. An organised individual who can deal with many...

  • Customer Services

    1 month ago


    Weston-super-Mare, United Kingdom Agilisys Full time

    **Non Local Authority** **Customer Services & Business Support Advisor (Care)** **Location: Town Hall, Weston super Mare** **Type: 1 x post - 37.5 hours per week, over a 7 day rota including Bank holidays** **Key Responsibilities of this Role** - To provide a frontline telephony service dealing with all Care calls (including for example (Adult and Child...


  • Weston-super-Mare, United Kingdom Just Recruitment Solutions Full time

    **Senior Service Advisor Vacancy - Weston Super Mare Upto £34k basic DOE plus bonus & overtime** Mon - Fri, 1 in 4 Saturdays (paid overtime) Experienced Senior Service Advisor Prestige Franchise Dealership £38,000 ote per annum As a Service Advisor you will be friendly and professional and will be the first point of contact for customers visiting the...


  • Weston-super-Mare, United Kingdom Carbase Full time

    **CARBASE- Service Advisor - Weston super-mare** - **Hours**:_ _45 hours a week - Monday to Friday 08:00am to 17:30pm, and_ **alternate **_Saturdays 08:00am-13.00pm (as per rota)._ At Carbase, a family-owned business that has flourished over the past two decades, we've become the largest independent pre-owned dealership in the South West. We're seeking...

  • Sales Advisor

    4 weeks ago


    Weston-super-Mare, United Kingdom New Look Full time

    **SALES ADVISOR**: **Level**: L8 - Retail Staff **Closing Date**: 27/03/2023 **Permanent / Fixed Term**: Temporary **Store Location**: Weston-Super-Mare **Contract variations available**: 4 hours **More about the role**: **About Us** At New Look we all stand by our brand values; keep it simple, be brave, think customer, act with pace and take...


  • Weston-super-Mare, United Kingdom Staff-Point Recruitment Full time

    **Customer Service Support** We are looking for a Customer Service Support Assistant to join the team in our offices based on BS22 Weston Super Mare. **Job Details**: - Working in a team you will be the first point of contact in a support team team dealing with customers over the phone, taking notes and updating systems. - Working with different teams in...


  • Weston-super-Mare, United Kingdom Adecco Full time

    Pay rate: £12.00 per hour + £100 retention bonus Contract: The Rail replacement project runs between Weston Super Mare and Bristol from the 17 th - 22 nd September Shifts: **Sunday 17 th September **0800 - 1600 or 1530 - 2230 and **Monday 18 th September - Friday 22 nd September **0630 - 1430 or 1400 - 2200 This project is helping with the rail...

  • Brokerage Advisor

    1 month ago


    Weston-super-Mare, United Kingdom North Somerset Council Full time

    Job description **Hours: 37 hours per week** **Contract: Permanent** This is an exciting time to join North Somerset as we develop and implement new services to support our Vulnerable Residents. We are seeking a Brokerage Advisor to work within the Personalised Commissioning Team. The Team commissions services for all vulnerable adults across North...

  • Course Advisor

    6 hours ago


    Weston-super-Mare, United Kingdom Oaklands College Full time

    College - Weston College - Location - Weston-Super-Mare, Somerset - Contract Type - Permanent - Hours - Full Time, Part Time - Salary - £25,026.00 - £27,789.00 per annum (PTime pro-rata) - Posted - 6th June 2023 - Start Date - As soon as possible - Expires - 21st June 2023 11:59 PM - Contract Type - Permanent - Start Date - As soon as possible - Job ID -...


  • Weston-super-Mare, United Kingdom Adecco Full time

    Pay rate: £10.90 per hour with an increase after 12 weeks. Shifts: Various - This role will be occasional shifts when requested by the client. The role is best suited for someone who is retired, looking for a second job or students as this will be a 0 hour contract. Role: We have Gateline and customer service roles available in Weston Super Mare As the...


  • Weston-super-Mare, United Kingdom FirstGroup Full time

    About the job ? Collecting ticket selling equipment from Weston Super Mare at the start of your day, you will then travel to Worle, Nailsea & Backwell or Yatton Station, where roster coverage is required, to provide staff coverage and ticket selling. You will ensure that the customer requirements are met and exceeded, and that ticket office opening times are...


  • Weston-Super-Mare, Somerset, United Kingdom TUI Cruises GmbH Full time

    Joining the TUI Retail Team as a Travel Advisor at our Westonshop , we will help you become a destination expert so that you can recommend and sell holidays, Cruise, UK Breaks and additional products. You’ll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company. By...


  • Weston-super-Mare, United Kingdom SUEZ Full time

    **Customer Support Officer** **Weston-Super-Mare** **£23,373.00** Do you have excellent customer service and communication skills and would like to join a National brand working towards a greener future? If so, then this could be the perfect role for you! **What you'll do**: As a Customer Support Officer for SUEZ you will be at the forefront of the...

  • Service Driver

    1 day ago


    Weston-super-Mare, United Kingdom Rentokil Initial Full time

    Initial Washroom Hygiene - Service Driver - Successful Candidates will be covering Weston super mare and South Bristol  BS21,22,23 BS13,BS14Key InformationThis role comes with a basic salary CDR - 40 hours (£24240 per annum) - OTE £25500 per annum per annum plus benefits (including a company vehicle, fuel card, mobile phone, uniform and RI...

  • Retail Travel Advisor

    4 weeks ago


    Weston-Super-Mare, Somerset, United Kingdom TUI Cruises GmbH Full time

    Salary £21,500 (FTE) Joining the TUI Retail Team as a Travel Advisor at our Westonshop , we will help you become a destination expert so that you can recommend and sell holidays, Cruise, UK Breaks and additional products. You’ll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved...


  • Weston-super-Mare, United Kingdom SUEZ Full time

    **Experienced Customer Support Officer?** Then you can help create a greener UK. A greener, more environmentally-friendly UK is possible - and we’re making it happen. As a Senior Customer Support Officer at SUEZ recycling and recovery UK, you’ll be contributing to an ever growing established company that’s helping customers reduce their impact on the...


  • Weston-super-Mare, United Kingdom Nightingale Group Full time

    _**Sympathetic and unflappable, problem solver needed - Customer Service Advisor!**_ What would you say to a client that called to tell us, that rather than delivering to their new home, they have just been told by their solicitors that the property won’t be available for another week?? It’s removal day, our team have loaded the van, people are waiting...

  • Service Desk Analyst

    1 month ago


    Weston-super-Mare, United Kingdom Matchtech Full time

    We are looking for a candidate to join the Service Desk team within the IT Support department of our client. Permanent, full-time position based from offices in Weston-Super-Mare The team is pivotal in supporting technology projects and services delivered to clients. The key to this role is to act as the first point of contact for customers. Furthermore,...


  • Weston-super-Mare, United Kingdom Travelex Full time

    Customer Service Advisor - Asda Travel Money, Weston Super Mare - Part Time **Job Type**: Permanent, Part Time Hours per week: 16 hrs **Salary**: £11.00 per hour + additional benefits listed below Working Patterns: This job is perfect for those who are flexible and able to work a variety of shifts between Monday to Sunday. Depending on your team, you...