Customer Service Advisor

2 months ago


WestonsuperMare, United Kingdom Red Recruitment Full time

Red Recruitment is recruiting a Customer Service Advisor to join our client's Care Connect department located in Weston-super-Mare. This role involves providing assistance to customers who are seeking help as well as recording information correctly. The salary for this position is £20,319 per annum and also included hybrid working options.

**Benefits and Package for a Customer Service Advisor**:

- ** Salary**:£20,319 per annum
- ** Hours**:Monday - Friday, shifts between 8am - 6pm and 1 in 3 Saturday/Sunday (4 hours)
Part-time hours are available
- ** Contract Type**:Permanent
- ** Location**:Town Hall, Weston-super-Mare
- Hybrid working options are available

After 6**-**9 months, you will be required to work in the Care Link department where you will be required to work between 8am - 10pm and 1 in 3 weekends 8am - 4pm or 4pm - 10pm.

**Key Responsibilities of a Customer Service Advisor**:

- Providing a frontline telephony service dealing with all care calls
- Identifying and assessing the needs of the customer for health and social care enquiries
- Recording information using systems to provide an accurate record of customer contact
- Liaising with multiple-disciplinary teams within the council's 'Single Point of Access' principles to provide the customer with the appropriate outcome

**Key Skills and Experience of a Customer Service Advisor**:

- Ability to handle a wide range of enquiries in a contact centre environment
- Computer literate and able to operate telephone equipment effectively
- Strong communication skills, both verbally and written
- Passion for helping others and being pleasant to customers and colleagues
- Ability to have a flexible approach to working hours

Red Recruitment (Agency)



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