Customer Service Administrator
3 weeks ago
Micro Clutch Developments Ltd is looking to employ a Customer Service Administrator to complement their busy sales office and to help uphold their exemplary customer service standards.
Established in 1978 Micro Clutch Developments has built its reputation by supplying quality power transmission products combined with excellent customer service and product knowledge, having represented many manufacturers for over 35 years.
Our wide range of products enables us to offer the best solution to suit our customers’ needs, with over £1 million of motors, gearboxes and drives available for same day despatch from our warehouses.
Your key duties and responsibilities once trained will be to:
- Liaising with suppliers and customers to ensure delivery schedules are met
- Provide customers with order confirmations
- Provide supply chain support including liaising with overseas suppliers
- Booking goods in and out
- Handling and forwarding incoming calls
- Dealing with customers chasing deliveries
- Dealing with return requests
- Arranging ad hoc shipments/collections
- Be customer service orientated
- Have excellent communication skills
- Be pro-active and able to work on their own initiative
- Maintain good attention to detail
- Have the ability to multitask
- Demonstrate a good level of spoken and written English
- Have a good basic level of computer literacy including basic MS office (although training will be given for our bespoke software).
- Enjoy working in a small and friendly team and be willing to offer help when required.
The role would be 30-40 hours/week. We will provide full training and offer a competitive salary.
**Job Type**: Permanent
**Salary**: From £22,000.00 per year
**Benefits**:
- Cycle to work scheme
- Flexitime
- Free parking
- On-site parking
Schedule:
- Flexitime
- Monday to Friday
Work Location: In person
Flextime
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