![Titan Recruitment (South) Ltd](https://media.trabajo.org/img/noimg.jpg)
Customer Service Support
2 weeks ago
Titan Recruitment Solutions are currently recruiting for **Customer Service Supports** to work for our client based in **Weston-Super-Mare** (**BS22**).
Immediate Start - Full Time Work
Shifts: Monday - Friday - 08:30 - 17:00
Annual Salary: £20,319 to £21,000
**The responsibilities of the role**:
- Be the first point of contact for clients in your region, dealing with requests, queries and tasks large and small.
- Proactively manage the ‘customer at risk’ process relating to the branch customer portfolio - ensuring timely resolutions and retention, by means of service amendment, re-negotiations with clients and internal stakeholders.
- Making sure profit margin is in line with regional and budget expectations when re-negotiating with clients and internal stakeholders.
- You will need to build a rapport with customers to ensure you can identify customer’s needs or issues
- Assist with paperwork, document creation and other general administrator duties including filing, photocopying, and scanning
- Represent the company in a professional and friendly manner at all times, whilst maintaining an enthusiastic attitude as you will be meeting with customers on site
- Always comply with onsite health and safety, making sure the site is always kept clean and hazard free
- Manage branches priority list, making recommendations where / when necessary.
- Promote our services, support the retentions team during upselling campaigns.
- Management of the regions age debt, on stop list and liaising with effected customers.
- Liaise with functional departments that may impact on customer relations / retention.
- Recognise where customers may be at risk and upselling opportunities within the regional portfolio.
**You will need**:
- Must be IT Literate and adapt quickly to new online systems
- Good Literacy and Numeracy capabilities
- We are looking for reliable, trustworthy, and an organised individual who can run their own workload
If this may be the role for you then click **Apply** or call one of our Industrial consultants on 0117 403 8722.
**Job Types**: Full-time, Permanent
**Salary**: £20,319.00-£21,000.00 per year
**Benefits**:
- Company pension
- Free parking
- On-site parking
Schedule:
- Day shift
- Monday to Friday
- No weekends
**Experience**:
- customer service: 1 year (required)
Work Location: In person
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