Advanced Administrator

6 months ago


Leeds, United Kingdom Leeds Community Healthcare NHS Trust Full time

The post holder will be a team player and will actively contribute to continuous service improvement activities, including the maintenance and improvement of quality to ensure that services are delivered with a customer focus. Key result areas 1. Responsibility for communication and relationships Responsible for delivering administrative support which requires face to face, telephony based and electronic contact with service users and other stakeholders, both external and internal to LCH. Act as a single point of contact for specific service/services.

Provide signposting advice to guide colleagues, service users and other stakeholders, including times when there may be barriers to understanding, or where the communication could be conceived as complex (i.e. explaining patient administration operating procedures to people who do not work in that department. Communication around sensitive issues such as performance for supervisees, complaints from the public. The post holder will engage with a range of stakeholders both internal and external which may vary dependant on role.


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