Governance Officer

3 months ago

Doncaster, United Kingdom Close Brothers Group Full time

**OVERALL SUMMARY**

Join Close Brothers Retail Team where you will support the Conduct Risk Framework for the Retail Division, assisting with the production of Conduct Risk management information, papers / updates and reports for committees and supporting with the continued enhancements to the Division in line with Consumer Duty Regulations.. Working as part of the Governance team our ideal team member will have good knowledge of management information practices with excellent communication skills.

**RESPONSIBILITIES**

Conduct Risk
- Assisting with the development of risk analysis, insight, and reporting around Conduct Risk areas within both CBMF and CBPF, to support effective conduct risk management.
- Support the production the Conduct Risk MI for both CBMF and CBPF, ensuring items are collated and reviewed ahead of circulation to the relevant stakeholders
- Assist in the development and timely production of meaningful management information and reporting for relevant Forums and Committees

Consumer Duty
- Support with the oversight of ensuring all items descoped from the Consumer Duty Programme are addressed by both business within agreed timeframe, including
- Customer facing letters are amended to align with the tone of voice agreed by the businesses
- Documents where harms have been identified are addressed by the businesses
- Outstanding reports or reviews are completed by the relevant stakeholders, escalating any concerns to the Senior Governance Officer and Governance and Risk Manager where applicable
- Support the continued enhancements across the business, from a 1st Line Risk Management perspective, to ensure customer outcomes are considered for all new projects and products

Risk & Compliance

Ensure that all Governance and Compliance requirements are adhered to and all reporting and reviewing activities required by the Regulatory Bodies are carried out to the standards required.

**WE WOULD LOVE TO HEAR FROM YOU IF YOU HAVE**:

- Experience in Financial Services
- Good knowledge of management information practices.
- Ability to plan and organise own workloads
- Ability to handle difficult conversations in a face to face environment
- Conflict handling skills and ability to provide positive but constructive feedback

**IT IS NOT ESSENTIAL BUT IT WOULD BE GREAT IF YOU HAVE/ARE**:

- Experience of risk management context, specifically conduct risk and financial services risk, and the wider regulatory context.
- Experienced with managing and influencing senior managers
- Development of effective management information
- Sound knowledge of documentation risk management frameworks
- Knowledge of regulatory environment

**ABOUT US**
- For roles offering hybrid working:_ At Close Brothers we support employees to balance their work life priorities and in this role you will be able to enjoy a mixture of hybrid working.

Close Brothers is a leading UK merchant banking group providing lending, deposit taking, wealth management services and securities trading. At Close Brothers we provide financial support and advice to small businesses and individuals in the UK. Our purpose is to help the people and businesses of Britain thrive over the long term.

**To find out more about life at Close Brothers**:
**To find out more about our benefits**:
**To find out more about our commitment to creating an inclusive environment**:
Our Responsibility - Diversity and inclusion ¦ Close Brothers Group

**The Company**

As the pioneers of premium finance, we have been helping brokerages grow their business for over 40 years. Supporting over 3 million people across the UK and Ireland, we make it easier for customers to manage their money by offering more choice and flexibility.

Close Brothers Premium Finance is part of Close Brothers, a leading UK merchant banking group providing lending, deposit taking, wealth management services and securities trading. This provides financial stability so that we can offer our customers the best products, and we pride ourselves on giving both our brokers and their clients the best possible service and support.

**Inclusion**

**The Benefits**

**Private medical**

**Discounted health checks**

**Stakeholder pension contribution**

**Gym discounts**

**Cycle to work scheme**

**Save As You Earn scheme**

**Purchase additional holiday**

**Charity & Sustainable work**

At Close Brothers, we are dedicated to helping the charities that matter most to our employees. Our donations continue to increase year on year thanks to our fundraising efforts and matched giving schemes to our employees’ favourite charities. We continue to seek out new ways to give as a group and to help employees who give their valuable time and money to causes close to them.

To find out more detail please follow the link below:
Sustainability is fundamental to our purpose, and we recognise that to help the people and businesses of Britain thrive over the long term, we also have a responsibility to help address the

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