Customer Account Manager

3 weeks ago


Ryde, United Kingdom DG Partnership Ltd Full time

**Customer Account Manager - Up to £35,000 Basic + bonus DOE - Remote**

**The Role
We are looking for a talented Customer Account Manager to join our team. This role requires strong interpersonal and problem-solving skills, as well as a knack for building relationships with customers. You must be a motivated self-starter who can thinkon their feet and handle any situation that comes their way.

As a Customer Account Manager, you will be working closely with our Software Support team and Sales team and will be responsible for ensuring complete customer satisfaction with the wide range of software products Tracware offers.

You must have experience with Aviation software, preferably in the MRO, CAMO environment and must be self-motivated to work remotely with the ability to integrate yourself within our team. You will be expected to travel for this role when required.

**Key Responsibilities:
The key responsibilities of a Customer Account Manager include, but are not limited to:

- Managing/overseeing existing key accounts, exploring further opportunities to expand on services provided
- Building and strengthening relationships from point of sale to implementation and aftersales support
- Conducting software implementations overseen by our Support Services Director

This will include traveling to visiting customers on-site, installing & implementing Aerotrac in real-time.
- Gain a full understanding of the customers’ requirements for use of the software to enable you to compile a customized implementation and training program.
- Follow company implementation and training procedures.
- Carry out online and on-site training based on customer specific requirements and in line with the training program.
- Review, monitor and feedback Implementations and training to the senior management team.
- Highlight new opportunities for Tracware within the existing customer network and provide feedback for continued ongoing improvements for anything customer experience related

** The Company
Tracware provides the world’s most comprehensive aviation MRO process control software. Our pledge is to assist organisations in achieving success by improving business processes while maintaining a high level of quality and control.

**The Benefits
- Annual Bonus
- Pension contribution.
- Lifestyle company promoting excellent work-life-balance
- Flexible working Environment

**The Person
The key skills and qualities of a Customer Account Manager are:

- Aviation Maintenance Experience.
- Aviation Software Experience (MRO, CAMO).
- Aerotrac Experience would be beneficial.
- Strong desire to learn and develop personally.
- An evident interest in IT/software.
- Knowledge/understanding of basic programming languages useful but not essential.
- IT literate with skills using Microsoft Office, in particular Outlook, Word & Excel.
- Employment history demonstrating strong work ethic with reference(s).

If you think you’re the right person for the job, don’t hesitate to apply. We can’t wait to hear from you.


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