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**Job Summary**

To complete all enquiries, queries and orders within company timescale and support all Sales staff

with their workload.

**Key Duties & Responsibilities**:

- Processing quotations onto Sage 50 Accounts, within Company timeframe and in accordance with Company policy
- Demonstrating excellent customer service when handling customer queries, ensuring all queries are dealt with or transferred to the relevant staff member in a timely manner
- Contacting clients to obtain missing information and answer any queries
- Supporting all sales staff members with their workload, assisting when required
- Answering and screening all incoming telephone calls and taking detailed, accurate message where necessary
- Assisting with general office administration tasks, including; filing and photocopying
- Perform all duties relating to the position held and additional tasks as directed by the Office Manager and Sales Director
- Maintain a consistent standard of work and performance in line with Company standards and Health and Safety regulations
- Can support on orders, filing, post and general other office duties

**Essential**:

- 3 years’ experience within a sales support role
- Excellent organisation skills
- Excellent communication skills, both verbal and written
- Hands on experience with MS Office programs
- Basic understanding of Sage 50 Accounts
- Able to work individually and as part of a team
- NVQ Level 2/3 in Business Administration
- High level of accuracy and attention to detail
- Ability to work to strict deadlines

**Job Types**: Full-time, Permanent

**Salary**: £23,000.00-£25,000.00 per year

Schedule:

- Monday to Friday

Work Location: In person