Customer Advisor

1 week ago


Ryde, United Kingdom Isle of Wight Council Full time

**Westridge Business Centre, Ryde**

**Grade 3-6, £23,114.00 to £25,979.00 per annum pro-rata (actual salary 30hrs £18,741.08 to £21,064.05)**

**Vacancy Reference**:2024_842

**Closing Date**:09/05/2024

**Contract Type**: Permanent

**Hours**:x2 37 and x1 30 per week

**Do you have amazing communication skills and a desire to assist people? Are you enthusiastic when dealing with a variety of enquiries? Would you enjoy working in an environment where no 2 days are the same?**

***

**If the phrase ‘can do attitude’ describes your approach, then we have the ideal opportunity for YOU**

The Contact Centre is currently seeking Customer Advisors to join their busy team.

A cheerful personality, offering flexibility and being able to work as part of a team is essential in this environment as well as being able to remain calm when working under pressure.

**Other aspects of the role**:

- You will be the first point of contact
- Use bespoke and specific systems
- Keep customer contacts updated
- Process payments
- Signpost customers and colleagues
- Manage room bookings and visitor systems

**_When you join #TeamIWC you'll receive our staff benefits package, including:_**

**_ _**_- Annual leave entitlement of 32 days p/a PLUS public holidays_
- _Local Government pension scheme_
- _Discounted Solent ferry travel_
- _Island bus network discount_
- _Cycle to work scheme_
- _Staff parking permit scheme_
- _Discounted island sports & leisure gym membership_
- _National and local discounts & benefits schemes_
- The Isle of Wight Council protects its employees from discrimination and this is supported by the _Unacceptable Behaviour Policy_, _Employee Code of Conduct_ and _Behaviours Framework_. We actively promote the diversity of our workforce and we provide flexible working options (where appropriate) to support the different needs of our employees._

**Closing Date**:9 May 2024


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