Customer Service Advisor

3 days ago

Ryde, United Kingdom Leaders Romans Group Full time

**Job Title**:Customer Service Advisor/Property Manager

**Location**:Ryde, Isle of Wight

**Brand**: Hose Rhodes Dickson

**Salary**: up to £29,000 OTE including commission and bonuses

**Hours**: Monday to Friday 8:30am - 5:30pm

**About: Hose Rhodes Dickson**

Hose Rhodes Dickson as part of the Leaders Romans Group, is the Isle of Wight’s leading estate agency and has been selling and letting properties on the island for over 30 years. With a history rooted in proving exceptional property services, Hose Rhodes Dickson has earned a commendable reputation for its commitment to professionalism, client satisfaction and expertise in local property market.

**Job Summary and key responsibilities**:
Reporting to the Team Manager/Head of Centre, Romans are seeking a Property Manager to join our dedicated and dynamic team based in **Ryde**. As a Property Manager, experience is beneficial but not essential. You will play a pivotal role in ensuring our customers receive the highest level of service and support. You will act as a point of contact for our tenants and landlords, assisting them with inquiries, booking appointments and ensuring a smooth process throughout the tenancy from beginning to end.

**Key Responsibilities**:

- You'll be expected to provide excellent levels of both telephone and written communication for the duration of the tenancy
- Responsible for accepting and understanding tenants maintenance requirements, providing a triage service to try to resolve issue
- If unable to resolve, then communicate this to the landlord with a solution to the problem and arrange works with dedicated contractor
- To make regular ‘well being’ calls to the landlord
- Working with the property management team to ensure that all works are completed and invoiced with 21 days and updating customers on progress
- Working with the property management team to ensure that all mandatory compliance / legislation is in place on all properties, if this has not occurred to ensure that company process has been followed
- Working with the Property Inspection Clerks to ensure all properties have been inspected as required and that landlords and tenants have been fully communicated to in line with company policy
- Placing calls to all managed landlords and tenants 2 weeks prior to vacation to ensure they understand the check out process and time frames
- Dealing with non managed deposits who are part of the No Deposit Scheme
- To ensure check out process is followed and communication is sent out within company process via the Depositary site
- To work with the team leaders, head of centres and branch network to understand the reason for any lost units
- To maintain high levels of communication to internal and external customers

**What are we looking for**:

- Excellent communication, written and verbal
- Professional telephone manner
- Organisational skills, time management and attention to detail
- **Full UK Driving License Required**

**What we can offer you**:

- Proven track record for career growth and advancement within the company
- Market leading training and ongoing professional development
- Access to a diverse portfolio of properties
- Supportive and collaborative team environment

**Benefits**:

- Competitive base salary and additional incentives
- Quarterly and yearly awards including trips abroad
- Salary sacrifice pension scheme
- Generous Holiday allowance, increasing by 1 day per year based on service
- Excellent Parental leave and newly introduced Fertility policy
- Staff discounts

  • Customer Advisor

    1 month ago

    Ryde, United Kingdom Isle of Wight Council Full time

    Career Graded 3 to 5, £23,114 to £23,370 per annum pro-rata (Actual salary: £12,494.05 to £12,632.43) (Progression to a grade 6 may become available in future, should a specialist vacancy become available with a specific qualification. This is not guaranteed) Contract Type: Permanent Hours: 20 per week Do you have amazing communication...

  • Customer Advisor

    4 weeks ago

    Ryde, United Kingdom Isle of Wight Council Full time

    Career Graded 3 to 5, £23,114 to £23,370 per annum pro-rata (Actual salary: £12,494.05 to £12,632.43) (Progression to a grade 6 may become available in future, should a specialist vacancy become available with a specific qualification. This is not guaranteed) Contract Type: Permanent Hours: 20 per week Do you have amazing communication...

  • Liz Earle Customer Centre Advisor

    6 days ago

    Ryde, United Kingdom Liz Earle Full time

    **Customer Centre Advisor (Full Time 37.5 hours, Permanent Contract)** **We’re looking for a service superstar to join our Customer Care Centre team, based at The Green House, Ryde, Isle of Wight.** **This is a fantastic opportunity to work with a team of passionate Customer Service experts committed to giving our customers a range of simple yet...

  • Liz Earle Customer Centre Advisor

    4 days ago

    Ryde, United Kingdom Liz Earle Full time

    **Customer Centre Advisor (Part Time 18.5 hours, Permanent)** **We’re looking for a service superstar to join our Customer Care Centre team, based at The Green House, Ryde, Isle of Wight.** **This is a fantastic opportunity to work with a team of passionate Customer Service experts committed to giving our customers a range of simple yet effective...

  • Liz Earle Customer Centre Advisor

    4 days ago

    Ryde, United Kingdom Liz Earle Full time

    **Customer Centre Advisor (Full Time 37.5 hours, Fixed Term Contract up to 12 months)** **We’re looking for a service superstar to join our Customer Care Centre team, based at The Green House, Ryde, Isle of Wight.** **This is a fantastic opportunity to work with a team of passionate Customer Service experts committed to giving our customers a range of...

  • Customer Advisor

    1 week ago

    Ryde, United Kingdom Isle of Wight Council Full time

    **Westridge Business Centre, Ryde** **Grade 3-6, £23,114.00 to £25,979.00 per annum pro-rata (actual salary 30hrs £18,741.08 to £21,064.05)** **Vacancy Reference**:2024_842 **Closing Date**:09/05/2024 **Contract Type**: Permanent **Hours**:x2 37 and x1 30 per week **Do you have amazing communication skills and a desire to assist people? Are you...

  • Mortgage Advisor

    1 month ago

    Ryde, United Kingdom Countrywide Mortgage Services Full time

    Mortgage Advisor We are looking for a Mortgage & Protection Advisor to join us in Ryde, working in our well known Watson Bull and Porter Estate Agents. OTE £50K We are looking for an exceptional person who has the skills, attributes and drive to improve our customers experience throughout the mortgage process. You will need to be adaptable,...

  • Mortgage Advisor

    4 weeks ago

    Ryde, United Kingdom Countrywide Mortgage Services Full time

    Mortgage Advisor We are looking for a Mortgage & Protection Advisor to join us in Ryde, working in our well known Watson Bull and Porter Estate Agents. OTE £50K We are looking for an exceptional person who has the skills, attributes and drive to improve our customers experience throughout the mortgage process. You will need to be adaptable,...

  • Mortgage Advisor

    5 days ago

    Ryde, United Kingdom Watson Bull & Porter Full time

    Job DescriptionWatson Bull and Porter Estate Agency are looking for a Mortgage and Protection Advisor to join them in Ryde. OTE £50kWe are looking for an exceptional person who has the skills, attributes and drive to improve our customers experience throughout the mortgage process.You will need to be adaptable, self-motivated and comfortable working in a...

  • Guest Experience Advisor

    4 weeks ago

    Ryde, United Kingdom Parkdean Resorts Full time

    **Guest Experience Advisor** **Nodes Point** **Are you a fun loving people person looking for a career with a little more life? Join us as a Guest Experience **Advisor**, where guest experience comes first and creating amazing memories is second nature.** No experience? No worries! As long as you bring the passion and the Parkdean FUN, we’ll provide you...

  • Guest Experience Advisor

    4 weeks ago

    Ryde, United Kingdom Parkdean Resorts Full time

    **Guest Experience Advisor** **Nodes Point** **Are you a fun loving people person looking for a career with a little more life? Join us as a Guest Experience **Advisor**, where guest experience comes first and creating amazing memories is second nature.** No experience? No worries! As long as you bring the passion and the Parkdean FUN, we’ll provide you...

  • Customer Advisor x3

    2 months ago

    Westridge Centre, Ryde, United Kingdom Isle of Wight Council Full time

    Do you have amazing communication skills and a desire to assist people? Are you enthusiastic when dealing with a variety of enquiries? Would you enjoy working in an environment where no 2 days are the same? If the phrase 'can do attitude' describes your approach, then we have the ideal opportunity for YOU The Contact Centre is currently seeking Customer...

  • Holiday Home Sales Advisor

    4 weeks ago

    Ryde, United Kingdom Parkdean Resorts Full time

    **Holiday Home Sales Advisor** **Nodes Point** Join the Holiday Home Sales team as an Advisor and help to turn our customers’ dreams of owning a holiday home into reality! You’ll encourage our customers to take their first steps on a path to joining a welcoming Owner community. With your guidance, they will be all set to enjoy a lifetime of holiday...

  • Holiday Sales

    4 weeks ago

    Ryde, United Kingdom Parkdean Resorts Full time

    Guest Experience Advisor Nodes Point Are you a fun loving people person looking for a career with a little more life? Join us as a Guest Experience Advisor, where guest experience comes first and creating amazing memories is second nature. No experience? No worries! As long as you bring the passion and the Parkdean FUN, we’ll provide you with all the...

  • Customer Account Manager

    3 weeks ago

    Ryde, United Kingdom DG Partnership Ltd Full time

    **Customer Account Manager - Up to £35,000 Basic + bonus DOE - Remote** **The Role We are looking for a talented Customer Account Manager to join our team. This role requires strong interpersonal and problem-solving skills, as well as a knack for building relationships with customers. You must be a motivated self-starter who can thinkon their feet and...

  • Customer Team Member

    4 weeks ago

    Ryde, United Kingdom Coop Full time

    **Customer Team Member** Location: 4 Anglesea Street, Ryde, PO33 2SX Pay: £10.90 per hour + great benefits Contract: 16 hours per week + regular overtime, permanent, part time Working pattern: varied shifts including afternoons, late evenings (store closing) and weekends, to be discussed at interview Full training given As a customer team member at...

  • Customer Team Member

    3 days ago

    Ryde, United Kingdom Coop Full time

    **Customer Team Member** Location: 4 Anglesea Street, Ryde, PO33 2SX Pay: £10.90 per hour + great benefits Contract: 16 hours per week + regular overtime, permanent, part time Working pattern: varied shifts including afternoons, late evenings (store closing) and weekends, to be discussed at interview Full training given As a customer team member at...

  • Ryde - Customer Care

    2 months ago

    Ryde, United Kingdom McDonald's Limited Full time

    McDonald's UK has been around for over 50 years! We are one of the most recognised brands in the world, and the backbone of our brand is commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and...

  • Ryde - Customer Care

    4 weeks ago

    Ryde, United Kingdom McDonald's Limited Full time

    McDonald's UK has been around for over 50 years! We are one of the most recognised brands in the world, and the backbone of our brand is commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and...

  • Optical Assistant

    1 week ago

    Ryde, United Kingdom Specsavers Full time

    **Experienced Optical Assistant** **Location: Ryde, Isle Of Wight** **Hours: 37.5 hours per week - Includes weekend working** **- Small friendly team looking for an Experienced Optical Assistant to join the team.** **- Salary dependent on experience** **- Previous Optical experience is essential for this role** **- Progression and development supported...