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Complaints and Fois Officer
4 months ago
Grade 6 (£27,334-£30,296)
- Full Time (37 hours pw)
- 9 month contract
The Corporate Services Team have two vacancies for two new roles for Complaints/FOIs Officers.
The main responsibilities of the roles is to provide a comprehensive complaint handling function, ensuring the correct logging, investigation (through discussion with colleagues), and response to complaints within the specified deadline. You will also be handling Housing Ombudsman cases.
Excellent organisational and communications skills are essential and customer service experience would be an advantage. Please note these roles are open to external applicants.
Closing Date: Friday 31st May 2024
**Job Types**: Full-time, Fixed term contract
Contract length: 9 months
Pay: From £27,334.00 per year
Schedule:
- Monday to Friday
**Experience**:
- complaints handling: 1 year (preferred)
- office or customer service: 3 years (required)
Work Location: Hybrid remote in Southend-on-Sea, SS2
Application deadline: 31/05/2024