Returns Assistant

3 weeks ago


Worthing, United Kingdom Visual Comfort Europe Ltd Full time

**Who we are**:
Visual Comfort Europe are the premium resource for signature designer lighting. We manufacture and distribute lighting with some of the most influential names in design to the world’s best interior designers.

We have seen extraordinary growth and are heavily investing in our future. It’s an exciting time to join our team where no two days are the same.

If this seems daunting, you’d be right But we’re after those who relish a challenge and who want to give the best to receive the best.

We are currently seeking a detail-orientated, dependable Returns Assistant to join our team. You will work closely with the Product Support Team, although you will also liaise with our Customer Service, Purchasing and Operations Teams during day-to-day tasks.

You will be extremely driven, with a desire progress. Flexibility is key to this role; you will need to work to tight deadlines and adapt as the workflow dictates.

To be successful as a Returns Assistant, you will demonstrate outstanding customer service skills and a passion for problem solving. You will be liaising with a high end clientele, assisting them with aftersales enquiries such as returning of product, missing components, damaged goods and general product enquiries.

**Responsibilities**:

- Diagnosing and troubleshooting requests received from clients relating to their purchase.
- Creating simple but comprehensive guides that will assist in onsite repair for items that are sent abroad
- Ordering components and/or replacements with our purchasing department.
- Providing professional advise to customers.
- Cataloguing requests from clients and managing them to ensure that every part of the process is documented within our system and file format.
- Raising orders and taking payments for customisations or costs for collections/deliveries.
- Confidently speaking with customers over the phone regarding their requests.
- Assessing returned products.
- Developing problem solving skills as well as product knowledge.

**Requirements**:

- Excellent numeracy and literacy skills
- Excellent phone manner
- Attention to detail
- Team Player
- Customer Service experience - ideally in similar role
- Communication skills
- Experience with Microsoft Office
- Experience with speaking on the phone
- Ability to prioritise own workload
- Minimum secondary education level
- Experience in a similar role
- Artistic mindset (advantageous but not essential)
- Electrical background (advantageous but not essential)
- Desire to be part of the growing success of the business
- Good problem solver
- Meticulous

**Benefits**:

- Company pension
- Employee discount
- On-site parking
- EAP
- Sick pay (after qualifying period)
- Bonus Scheme
- Generous holiday that increases with service
- Modern, contemporary offices

**Salary**: £22,000.00-£24,000.00 per year

**Benefits**:

- Company pension
- Employee discount
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Work Location: In person


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