Customer Service Assistant

4 weeks ago


Worthing, United Kingdom Duncan Stewart Textiles Ltd Full time

Duncan Stewart Textiles is a successful, long established small family run company selling premium têxtiles B2B (Trade) and B2C (Through channels such as Not On The High Street and Amazon).
- We encourage applicants to ensure their C.V. is up to date, spell checked, and a cover letter is submitted with the job applicaiton._

**Job title **Customer Service Assistant

**Reports to **Sales and Operations Manager (via Sales/Operations Supervisor)

**Direct reports **N/A

**PURPOSE**:
The Customer Assistant is responsible for the day-to-day handling of customer queries, key focus being ecommerce marketplaces whilst also offering support to the Company’s B2B customers.

The Customer Service Assistant offers administrative support to the Sales/Operations team.

**DUTIES AND RESPONSIBILITIES**:
**Customer Service**
- Responsible for daily completion of enquiries, order checks, and CMS (content management system) checks for each ecommerce platform. Proactively communicate with the production team in relation to changes in customer orders/returns/requirements.
- Answering telephones with a goal of providing comprehensive and effective customer service to all customers, including managing follow-up or communication back to the wider team.
- Proactively react to reviews and customer feedback, communicating findings to the sales team.

**Sales and Marketing**
- Assist in maintaining listing import files/listing backups and creating/updating listings.
- Assist in the process of creating new photography and videography.
- Assist in the creation of the Company’s product/variant offerings (product detail, EAN codes).
- Assist in content creation and/or scheduling on CMS and social media platforms.
- Assist with pulling relevant reports in CMS and operational systems to review sales performance.
- Proactively provide creative input into ideas for product development for the Company.
- Support the development of written content where needed.

**Other**
- Other ad hoc tasks as required, e.g., covering within other teams as/when required.

**QUALIFICATIONS AND EXPERIENCE**:

- No qualifications required.
- Experience with Microsoft Programs/Computers is advantageous.

**ABILITIES/BEHAVIOURS/SKILLS**:

- Confident written and verbal communication
- Patience
- Proactivity
- Willingness to learn

**Job Types**: Full-time, Permanent

**Salary**: From £22,000.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Cycle to work scheme
- Employee discount
- Free parking
- On-site parking
- Sick pay

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Worthing, BN14 8HQ: reliably commute or plan to relocate before starting work (required)

Work Location: In person

Reference ID: Customer Service Assistant



  • Worthing, United Kingdom Kardinal Independent Living Full time

    Kardinal Independent Living are seeking a Skilled Customer Service Representative to join our Broadwater team. This is an ideal role for someone who thrives on working in a busy office environment, and it will provide you with opportunities to learn new skills and the potential to progress within the company. If you have strong administration experience,...


  • Worthing, United Kingdom Wickes Full time

    Wickes is more than just the nation’s favourite DIY store. It’s a place where we’ll ask for your ideas, listen to your opinions and value the contributions you make. Chances are you’ve never experienced anything quite like our culture. All our colleagues come from different backgrounds, but what we all have in common is a determination to succeed and...


  • Worthing, United Kingdom Medirest Full time

    **What you'll be doing**: Are you looking for a new challenge? For a rewarding job where you have the opportunity to make a real difference? Would you like to contribute to the greater good of the healthcare field? If so, then we would love to hear from you! A new opportunity has arisen for a Customer Services Assistant to join the Medirest family. We are...

  • Returns Assistant

    1 month ago


    Worthing, United Kingdom Visual Comfort Europe Ltd Full time

    **Who we are**: Visual Comfort Europe are the premium resource for signature designer lighting. We manufacture and distribute lighting with some of the most influential names in design to the world’s best interior designers. We have seen extraordinary growth and are heavily investing in our future. It’s an exciting time to join our team where no two...

  • Returns Assistant

    2 weeks ago


    Worthing, United Kingdom Visual Comfort Europe Ltd Full time

    **Who we are**: Visual Comfort Europe are the premium resource for signature designer lighting. We manufacture and distribute lighting with some of the most influential names in design to the world’s best interior designers. We have seen extraordinary growth and are heavily investing in our future. It’s an exciting time to join our team where no two...

  • General Assistant

    3 months ago


    Worthing, United Kingdom Churchill Service Solutions Full time

    Are you passionate about food, people, and great service? Are you looking to expand your experience by working in the Assisted Living sector? We are passionate about people and food. We enrich and nourish the lives of our customers and employees. We are looking for a Catering Assistant to work within our Assisted Living Business, which boasts a welcome and...


  • Worthing, United Kingdom Wilko Full time

    **Customer Service Assistant Level 1**: - Hourly Rate - ** £10.00 per hour.** - Location - ** Worthing** - Contract Type - ** Permanent** - Hours / Specific Hours - ** / 25 hours per week, 5 days per week. Fully flexible between 6AM-6PM Mon-Sat and 8AM-4PM Sun. Typical shift pattern will be 6AM-11AM 5 days per week.** **The Vacancy** We love our...


  • Worthing, United Kingdom Wilko Full time

    **Customer Service Assistant Level 1**: - Hourly Rate - ** £10.62 per hour** - Location - ** Worthing** - Contract Type - ** Temporary** - Hours / Specific Hours - ** / Fully flexible between 6AM-8PM Sat and 9AM-5PM Sun.** **The Vacancy** We love our customers. They’re just like our Customer Service Assistants - people who want to get on with stuff,...

  • General Assistant

    3 weeks ago


    Worthing, United Kingdom Churchill Service Solutions Full time

    Are you passionate about food, people, and great service? Are you looking to expand your experience by working in the Assisted Living sector? We are passionate about people and food. We enrich and nourish the lives of our customers and employees. We are looking for a Catering Assistant to work within our Assisted Living Business, which boasts a welcome and...


  • Worthing, United Kingdom Page Personnel Full time

    The Customer Administrator will provide essential support within the Customer Service Department, ensuring the smooth running of customer-focused operations. Client Details Our client is a reputable company within the Property and Housing industry and based in Worthing. They are known for their commitment to excellence and their focus on delivering...


  • Worthing, United Kingdom Page Personnel Full time

    The Customer Administrator will provide essential support within the Customer Service Department, ensuring the smooth running of customer-focused operations. Client DetailsOur client is a reputable company within the Property and Housing industry and based in Worthing. They are known for their commitment to excellence and their focus on delivering...


  • Worthing, United Kingdom Page Personnel Full time

    The Customer Administrator will provide essential support within the Customer Service Department, ensuring the smooth running of customer-focused operations. Client DetailsOur client is a reputable company within the Property and Housing industry and based in Worthing. They are known for their commitment to excellence and their focus on delivering...


  • Worthing, United Kingdom Page Personnel Secretarial & Business Support Full time

    The Customer Administrator will provide essential support within the Customer Service Department, ensuring the smooth running of customer-focused operations. Client Details Our client is a reputable company within the retail industry and based in Worthing. They are known for their commitment to excellence and their focus on delivering high-quality services...


  • Worthing, United Kingdom Page Personnel Secretarial & Business Support Full time

    The Customer Administrator will provide essential support within the Customer Service Department, ensuring the smooth running of customer-focused operations. Client Details Our client is a reputable company within the retail industry and based in Worthing. They are known for their commitment to excellence and their focus on delivering high-quality services...


  • Worthing, United Kingdom Michael Jones Full time

    Welcome to Michael Jones, we're known for putting people first, and matching them with wonderful places to live. As part of Lomond, the UK's leading network of lettings and estate agencies, we're proud to have 7 offices and over 85 staff ready to assist our customers. With our team's extensive industry expertise and local knowledge, we're here to help people...


  • Worthing, United Kingdom NRS Healthcare Full time

    This isn't your ordinary Customer Service Advisor role. Are you someone who is passionate about how we care for the most vulnerable people in society? Our Community Service Centre in Worthing is currently looking for a new Customer Service Advisor to join our friendly team. NRS Healthcare is the UK’s leading provider of Community Equipment Services, we...


  • Worthing, United Kingdom NRS Healthcare Full time

    This isn't your ordinary Customer Service Advisor role. Are you someone who is passionate about how we care for the most vulnerable people in society? Our Community Service Centre in Worthing is currently looking for a new Customer Service Advisor to join our friendly team. NRS Healthcare is the UK’s leading provider of Community Equipment Services, we...


  • Worthing, United Kingdom Rainbow Recruitment Services Full time

    Rainbow Recruitment Services are recruiting for a **Customer Service/Support Consultant **to join their client, a pioneer in the UK telecommunications and office technology industry for almost 30 years. Based out of their **Worthing Town Centre** offices, you will be joining a dynamic, customer-focused team that helps companies get the best business...


  • Worthing, United Kingdom Jago Consultants Full time

    **Customer Support Consultant** Key Responsibilities Reporting to Operations Manager to provide Customer Service and Provisioning Support, including but not limited to: - High level of customer service with exceptional telephone manner - Ability to maintain and develop client accounts. - Ability to engage with customers regarding solutions that may better...


  • Worthing, United Kingdom Piglets Pantry Full time

    **Responsibilities & Duties**: - Receiving in-bound phone calls from customers of the business and assisting with their query or taking their order. - Making outbounds phone calls to customer and colleagues where necessary. - Supporting production team as and when required. - Ensuring all customer complaints are dealt with professionally and in a timely...