Customer Service Representative

4 weeks ago


Brentwood, United Kingdom Shawbrook Bank Full time

Saving

Brentwood, England, GB

Posted on August 1, 2023

**The Opportunity**:
Shawbrook is a specialist bank driven by a purpose to power up ingenuity to create opportunity, every single day.

We offer a diverse range of savings and loan products. From personal and business savings accounts and loans for wedding and new cars, to complex financial credit facilities for businesses requiring significant investment and mortgages for landlords with multiple properties - no two customers are ever the same.

We give our customers the best-of-both worlds; uniquely combining strong digital capabilities with human expertise and ingenuity to deliver the best outcomes. We rise to the challenge of a complex case or unconventional circumstances, and we love to make things happen. By being creative, practical, and personal, we know we can always find the right solution for our customers.

If you’re willing to roll up your sleeves, contribute new ideas and believe anything is possible, you’re our kind of person

Work with us because you:

- Want to be part of a bank built for the dynamics of the modern world
- Relish a challenge and enjoy a fast-paced, innovative and hardworking culture
- Enjoy finding new and better ways to solve complexity and make things happen
- Want to belong to a diverse culture that stands shoulder to shoulder with minority and underrepresented groups
- Care about society and the environment and want to be part of a business that cares too
- Want to continue to grow professionally and be the best version of yourself

**The Role & Responsibilities**:
We are currently looking for a Customer Service Representative to work as part of a team to ensure the timely and accurate administration of the Bank’s savings products, direct liaison with the customer on the telephone and by written correspondence, ensuring accuracy at all times and that laid down processes and procedures are appropriately followed.
- Dealing with account enquiries via the telephone and furnishing them information in answer to their queries
- Administer customer accounts during the lifecycle of their savings account
- The processing of all changes to customer static data
- Communicate and escalate potential issues/risks in a prompt and effective manner
- Adhere to internal targets enabling the customer to be serviced quickly, efficiently and without error
- To identify areas of improvement in relation to the customer journey
- To keep up to date with Shawbrook products, rates and T&Cs both personal and business
- To represent the Shawbrook brand in a professional and confidential manner
- Build strong relationships with customers and colleagues within the operation

**The Person**:

- Excellent written communication skills.
- Experience within Customer Service essential
- Strong experience within banking or financial services
- Sound analytical and problem-solving skills
- Ability to learn new skills as the business grows enabling us to meet service standards
- Computer literate (good knowledge of MS Office suite - Excel, Word)
- Ability to work as part of a team.
- Excellent planning and organisational skills
- Establishes effective working relationships at all levels
- Customer Focused approach

**Reward**:
Your Wellbeing - We take your health and well-being very seriously by providing a range of benefits to give you and your family peace of mind. These include:

- Market leading family friendly policies such as access to our Maternity, Adoption and Paternity policies from Day 1 of your employment
- Free access to Headspace, a mindfulness & meditation digital health app
- Free access to Peppy digital health app that offers personalised support through fertility treatment becoming a parent or menopause
- Cycle to work scheme
- Discounts on gym membership
- Contributory pension scheme & death in service

Your Lifestyle - It’s important you strike the right balance between your work and personal life. We provide benefits to support you when at work and when you’re enjoying your leisure time.
- Minimum starting salary of £25,000
- Minimum of 27 days holiday per year
- Option to buy or sell holiday days through our flexi-holiday scheme
- Discounts on gym membership nationwide
- Access to discounts on a range of high street and online brands
- Community support and charitable giving

Your Contribution - We’re focused on rewarding those that go the extra mile in helping us achieve our goals.
- Participation in our annual discretionary bonus scheme designed to reward your contribution to our success
- Proudly Shawbrook recognition scheme focused on recognising our role models and thanking our colleagues for a job well done

**Banding**
This role is a SB5 within the internal Shawbrook banding structure



  • Brentwood, United Kingdom Newman Office Personnel Full time

    Overview: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and resolving inquiries or issues. This is an excellent opportunity to join a dynamic and growing...


  • Brentwood, United Kingdom GT Sealants Ltd Full time

    **About us** GT Sealants Ltd is one of the leading sealant applicator companies in The UK. We are professional, agile, and our goal is to continue to provide the best service possible to our customers. Our work environment includes: - Modern office setting - Relaxed working atomsphere **Responsibilities**: - Research, Prospect and close potentional B2B...


  • Brentwood, United Kingdom Shawbrook Bank Full time

    Saving Brentwood, England, GB Posted on June 8, 2023 **The Opportunity**: Shawbrook is a specialist bank driven by a purpose to power up ingenuity to create opportunity, every single day. We offer a diverse range of savings and loan products. From personal and business savings accounts and loans for wedding and new cars, to complex financial credit...


  • Brentwood, United Kingdom Shawbrook Bank Full time

    Saving Brentwood, England, GB Posted on February 22, 2024 **The Opportunity**: Shawbrook is a specialist bank driven by a purpose to power up ingenuity to create opportunity, every single day. We offer a diverse range of savings and loan products. From personal and business savings accounts and loans for wedding and new cars, to complex financial credit...


  • Brentwood, United Kingdom AUTOID Full time

    **Job description** **RESPONSIBLITIES** The role’s responsibilities will be: - Resolve customer complaints and issues in a professional manner - Provide information about products and services - Handle our returns system and book labels for customer exchanges - Upsell products or services to customers when appropriate - Book customer fittings **SKILLS,...


  • Brentwood, United Kingdom Service Certainty Ltd Full time

    A wonderful opportunity has arisen for a Customer Service apprenticeship with Service Certainty They are looking for an apprentice to join their workplace in the Customer Service team. Duties to include - To answer the telephone in a polite and professional manner and ensure the prompt resolution of customer queries - To call photographers and offer...


  • Brentwood, United Kingdom Baker Self Adhesive Labels Full time

    We are seeking an enthusiastic and driven individual to join our expanding flexible packaging division. As the leading independent trade label & flexible packaging printer in the UK, Baker Labels relies on the efficiency and organisation skills of our customer service team. To meet the growing demand from our customers we are expanding our BakPac...


  • Brentwood, United Kingdom Comfort Insurance Full time

    **About us** Comfort Insurance is a small business in Brentwood. We are professional and agile. Our work environment includes: - Modern office setting **Responsibilities**: - Demonstrate a successful history of emotional intelligence. - Demonstrate an understanding of the accounting cycle and the ability to perform basic mathematical operations. -...

  • Sales Representative

    2 weeks ago


    Brentwood, United Kingdom Smart Creativity Full time

    Job Summary: We are seeking a motivated and results-driven Sales Representative to join our team. As a Sales Representative, you will be responsible for generating leads, building relationships with potential customers, and closing sales. This is an excellent opportunity for someone who is passionate about sales and thrives in a fast-paced...


  • Brentwood, United Kingdom Industrial Chemical Limited Full time

    **Job purpose**: To provide a professional customer service function at all times, ensuring that all daily/weekly /monthly department routines are met timely and accurately. Key Accountabilities: - Answering of the customer service telephone lines and ensuring that cover is in place across busy periods of lunch, holidays and sickness. - Supporting the...


  • Brentwood, United Kingdom Newman Office Personnel Full time

    CUSTOMER SERVICE ADVISOR New Excellent opportunity to join leading organisation who value their staff and always promote withing. If you are an experinced Customer Service Advisor this could be the next role for you Expanding and award-winning company based in Brentwood are looking for a talented Customer Services Advisor to join their fantastic team ·...


  • Brentwood, United Kingdom Newman Office Personnel Full time

    CUSTOMER SERVICE ADVISOR! New! Excellent opportunity to join leading organisation who value their staff and always promote withing. If you are an experinced Customer Service Advisor this could be the next role for you! Expanding and award-winning company based in Brentwood are looking for a talented Customer Services Advisor to join their fantastic team! ·...


  • Brentwood, United Kingdom Compass Group Full time

    **More about the role**: Could you bring your spark to Chartwells? Here's what you need to know before applying: **Your key responsibilities will include**: - Preparing delicious, high-quality food that delights our clients and customers - Serving customers, ensuring they receive an easy and seamless personalised experience - Being knowledgeable about the...


  • Brentwood, United Kingdom William Hill Full time

    **Location** Essex, CM13 1BN **Salary** £10.50 rising to £10.90 upon successful completion of probation **Hours** 12-18 - People don’t just come here to place bets. They come for the experience. - And you will be at the heart of it all. Giving everyone a warm welcome. Getting to know each customer and making them feel at home. - If you’re a people...


  • Brentwood, United Kingdom E O Burton & Co Ltd Full time

    Job Title: Area Sales Representative for E O Burton & Co Ltd Location: Brentwood, Essex **Salary**: Competitive + Commission + Company Car E O Burton & Co Ltd is a well-established hardwood and softwood timber merchant and machinist based in Brentwood, Essex, since 1955 with over 65 years of experience in the industry. We are currently seeking an...


  • Brentwood, United Kingdom E O Burton & Co Ltd Full time

    Job Title: Area Sales Representative for E O Burton & Co Ltd Location: Brentwood, Essex **Salary**: Competitive + Commission + Company Car E O Burton & Co Ltd is a well-established hardwood and softwood timber merchant and machinist based in Brentwood, Essex, since 1955 with over 65 years of experience in the industry. We are currently seeking an...


  • Brentwood, United Kingdom Compass Group Full time

    **What you'll be doing**: We're looking for a Customer Service Assistant who will be the face of our business, delivering exceptional customer service for Chartwells on a part time basis, contracted to 25 hours per week. You'll join a team that takes a real pride in what they do, takes pride in their food and most of all, join a company that takes pride in...


  • Brentwood, Essex, United Kingdom E O Burton & Co Ltd Full time

    Job Title: Area Sales Representative for E O Burton & Co LtdLocation: Brentwood, EssexSalary: Competitive + Commission + Company CarE O Burton & Co Ltd is a well-established hardwood and softwood timber merchant and machinist based in Brentwood, Essex, since 1955 with over 65 years of experience in the industry. We are currently seeking an experienced Sales...

  • Customer Service

    2 weeks ago


    Brentwood, United Kingdom Newman Office Personnel Full time

    Customer Services **Customer Service** Taking orders over the phone and processing credit card transactions. Liaising with our warehouse, couriers, and technical team. **Customer Service Day to Day tasks**: - Dealing with inbound enquiries regarding new orders & existing orders. - Processing sales orders via our online payment system. - Chasing up...

  • Member Representative

    4 weeks ago


    Brentwood, United Kingdom Nationwide Building Society Full time

    **Contract Type**: Permanent - **Ref**: R00BN07264 - **Closing Date**:06 January 2023 Our customers are members of the Nationwide Building Society, and as a Member Representative, you’ll often be the first person they turn to for help. Whether they’re contacting us online, on the phone or coming into the branch, you’ll use the wide-ranging skills...