Customer Service Assistant

3 weeks ago

Brentwood, United Kingdom Industrial Chemical Limited Full time

**Job purpose**:
To provide a professional customer service function at all times, ensuring that all daily/weekly /monthly department routines are met timely and accurately.

Key Accountabilities:

- Answering of the customer service telephone lines and ensuring that cover is in place across busy periods of lunch, holidays and sickness.
- Supporting the transport department to ensure that deliveries to customers are recorded on to our automated ORTEC transport planning system on a timely basis and are accurate.
- Answering customer enquiries or passing them on to the appropriate department for resolution, providing the customer with appropriate information, helping to solve problems and dealing with complaints.
- Supporting the department to balance workload during periods of high volume or absence due to holidays or sickness.
- Ad-hoc reporting as required by the senior department heads.

**Other**:

- Carry out any reasonable duties as identified by your line manager or team leader
- Positively represent ICL to our customers and suppliers
- Ensure compliance with all contractual employment obligations.
- Ensure compliance with our ISO standards.
- Fully participate in the company's performance management and development programmes.
- Maximise own ability to produce quality work, on time, and to brief, utilising best skills and available technology.
- Work in accordance with the Company's Human Resources policies and procedures.
- Ensure compliance with health and safety requirements.

**Person Specification**:

- Customer Service Experience
- Must have excellent communication - written and verbally
- Excellent computer skills including Word, Excel, MS Outlook, and PowerPoint and to have attention to detail & high level of accuracy.

Working Hours: 09:00 to 17:00 Monday to Friday

Company Benefits: 25 Days Holiday per annum, cycle to work scheme open twice a year, company pension, life insurance, EAP Service, Private Medical Insurance, additional payment and long service days after 5 years service.

**Job Types**: Full-time, Permanent

**Salary**: £27,000.00-£27,500.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Life insurance
- On-site parking
- Private medical insurance

Schedule:

- Monday to Friday

**Experience**:

- Customer Service: 1 year (preferred)
- Sage: 1 year (preferred)

Work Location: In person

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