![Service Certainty Ltd](https://media.trabajo.org/img/noimg.jpg)
Apprentice Customer Service Advisor
3 weeks ago
A wonderful opportunity has arisen for a Customer Service apprenticeship with Service Certainty
They are looking for an apprentice to join their workplace in the Customer Service team.
Duties to include
- To answer the telephone in a polite and professional manner and ensure the prompt resolution of customer queries
- To call photographers and offer available assignments
- To handle and answer photographer queries in the comments section
- To understand the image requirements set by each customer
- Carry out QC checks in accordance with assignment type
- Ensure all not accepted assignments are allocated to a pro
- Carry out daily updates on all accepted assignments
- To prioritise work to ensure tasks are completed within required timescales
- Communicate any system issues to IT department in a timely manner.
- Do best to ensure all assignments are completed within SLA.
- To undertake any other associated tasks as required
- To allocate and prioritise work to ensure all work is completed within required timescales
- To communicate daily updates with line manager
As an Apprentice you will be included on a Customer Service Qualification. Your Qualification will be delivered by Inspiro Learning LTD, who will support your learning and development throughout your Apprenticeship. This will involve an Advisor coming to visit you on a regular basis, to deliver the training and guide you through your Apprenticeship
**Job Type**: Apprenticeship
**Salary**: From £5.30 per hour
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
Work Location: One location
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