Customer Services Co-ordinator

3 months ago

Stone, United Kingdom Carrs Billington Agriculture Ltd Full time

An exciting opportunity has arisen to join Carrs Billington Agriculture (Operations) Ltd at our Stone Mill as a Customer Services Co-Ordinator on a fixed term contract.

**ABOUT US**

Every day we provide rural and agricultural communities with the support they need to succeed. Whether they are after a healthier herd or flock, increased yields, faster growth rates, a decent return on their land or even just a helping hand. We have the people, products, and services to help our customers get from where they are now to where they want to be. This is why every role at Carr’s Billington is hugely important to our shared success and why we welcome talent from across all different backgrounds to work across our retail, feed, machinery, fuel and central support divisions.

Carr’s Billington Agriculture is a subsidiary company of The Billington Group, who are also the proud owner of Criddle & Co., English Provender Company and Billington Foods.

**THE JOB**

To take responsibility for ensuring customer needs are met in a professional and efficient manner to ensure the effective operation of the Customer Services function. Work closely with all colleagues, sites, and branches to ensure appropriate support to the wider business is provided in compliance with the Company policy. Ensure customer service is of the highest standard to actively promote the products and services offered by the company.
- To portray a positive image of the company and its values in a professional manner.
- To deliver excellent customer service to customers by understanding their needs, provide recommendations with integrity, and deliver first rate solutions, taking in to account of costs and operating efficiency constraints.
- To help team members achieve team success and assist with the induction of new employees as/when required.
- To actively establish positive working relationships with all team members and adopt a proactive approach to taking on additional responsibilities to support other colleagues and functions across the business.
- To interact with external suppliers with product enquiries/sales and coordinate purchase and sale agreements in a professional manner.
- To act on feedback from customers to improve customer service and use customer problems as opportunity to improve and adapt by informing the complaints division and all relevant colleagues.
- To observe and ensure that you comply with all Company and Group policies and procedures, those relating to Safety, Quality and Health and Environmental.
- To be compliant in UFAS/FIAS procedures and ensuring they are kept up to date and relevant.
- To participate in training activities as agreed by the line manager.
- To comply with site security arrangements and report any security risks to the Site Manager. Ensure all visitors, customers and contractors to the site are dealt with courteously and that they comply with site safety requirements.

**SKILLS, EXPERIENCE AND QUALITIES REQUIRED**

Essential:

- Ability to demonstrate excellent written and verbal communication skills.
- Experience working in a customer service environment.
- Ability to adopt a flexible approach to work and be able to adapt to unexpected demands.
- Demonstrate patience and empathy.
- Highly organised approach to work.
- Confident IT user, including a working knowledge of Word, Excel and Outlook.
- Be a practical problem solver.

Desirable:

- Experience of working within agricultural.
- Experience of D365 or other customer ordering programs.

**BENEFITS**

As part of The Billington Group we offer a wide range of employee benefits including:

- An attractive salary package.
- Annual salary reviews in September each year.
- A minimum of 25 days annual leave.
- Opportunity to work for a well-established family-owned business with ambitions for growth and innovation.
- **Your Health**_

**Health Assured**:Access to an Employee Assistance Programme which offers counselling and health and wellbeing advice.

**Sick pay**:Generous company sick pay entitlement.

**Health Cash Plan**:A health cash plan allowing colleagues to claim back money spent on everyday health care such as optical, dental, physiotherapy and much more.
- **Your Lifestyle**_

**Staff Discount**:Colleagues are eligible for a generous staff discount on selected products at our Country Stores.

**Cycle to work scheme**:A salary sacrifice scheme saving you tax on the purchase of a new bicycle and associated equipment.

**Flexible life assurance and critical illness cover**:Choose to increase the level of life assurance cover already provided to you by the company or add critical illness cover, all at preferential rates.

**Perks At Work**:Access to an exclusive member’s discount website with over 3,500 brands where you can save money and earn cashback on spends from grocery shopping to holidays.

**Salary finance benefits**:Savings schemes, preferential rate loans and wage advances all through payroll as well as tools for financial education

  • Customer Services Co-ordinator

    3 months ago

    Stone, United Kingdom Carrs Billington Agriculture Ltd Full time

    An exciting opportunity has arisen to join Carrs Billington Agriculture (Operations) Ltd at our Stone Mill as a Customer Services Co-Ordinator. **ABOUT US** Every day we provide rural and agricultural communities with the support they need to succeed. Whether they are after a healthier herd or flock, increased yields, faster growth rates, a decent return...

  • Conference Sales Co-ordinator

    4 months ago

    Stone, United Kingdom Compass Group Full time

    We're currently recruiting a dedicated Conference Sales Co-Ordinator to help ensure the smooth running of the operations in The Venues Collection on a full time basis, contracted to 40 hours per week. As a Conference Sales Co-Ordinator, you will use your skills to maintain a high standard of quality work. In return, you will have the chance to progress your...

  • Service Coordinator

    4 months ago

    Stone, United Kingdom Orbital Gas Systems Ltd Full time

    **Service Co-ordinator** Monday to Friday, 9am to 5pm (37.5 hours) This role is based predominantly within our Staffordshire office however the individual may be required to travel to client premises on an occasional basis. This role reports to the Customer Service Manager **Primary duties** - Conduct Service Co-ordination responsibilities for the...

  • Technical Support Coordinator

    4 months ago

    Stone, United Kingdom Uniting People Full time

    **Technical Support Co-Ordinator** **£25,000 + £5000 annual bonus based on Company Performance** **Monday to Friday** **Stone** We are recruiting for a Technical Support Co-Ordinator/ Product Co-Ordinator to join our client based in Stone. **ROLE**: The role is office based and primarily involves the production of technical project specification...

  • Customer Service

    4 months ago

    Stone Cross, United Kingdom First Recruitment Services Full time

    We are looking for a Customer Service and Despatch agent to join an engineering company in the Polegate area where you will be providing first line support to customers and scheduling field engineers in this busy and varied customer service role. Job duties of the Customer Service and Despatch Agent are to: * Provide excellent Customer Service at all...

  • Customer Service Coordinator

    3 days ago

    Stone, United Kingdom Morgan Sindall Property Services Full time

    About the RoleWe are seeking a skilled Customer Service Planner to join our Moat Homes Team at Morgan Sindall Property Services. As a key member of our team, you will be responsible for scheduling appointments and ensuring that our Service Level Agreements are met.You will work closely with clients, sub-contractors, suppliers, and supervisors to coordinate...

  • Customer Service Coordinator

    2 days ago

    Stone, United Kingdom Morgan Sindall Property Services Full time

    About the RoleWe are seeking a skilled Customer Service Planner to join our Moat Homes Team at Morgan Sindall Property Services. As a key member of our team, you will be responsible for scheduling appointments and ensuring that our Service Level Agreements are met.You will work closely with clients, sub-contractors, suppliers, and supervisors to coordinate...

  • Customer Team Member

    3 months ago

    Stone, United Kingdom Coop Full time

    **Customer Team Member** - Location: 50 Eccleshall Road, Walton, Stone, ST15 0HN- Pay: £12.00 per hour- Contract: 16 hours per week + regular overtime, permanent, part time- Working pattern: varied shifts including early mornings (from 5am), afternoons, late evenings (store closing) and weekends, to be discussed at interview. Role will also include working...

  • Warehouse Co-ordinator

    3 months ago

    Stone, United Kingdom The Global Group of Companies Full time

    We are seeking a motivated multi skilled individual to join our team in a role that offers lots of various responsibilities adn oportunity to make the role your own. As an organisation we strive to create an environment that fosters success both personally and professionally. You would be working in our fantastic new offices which offers an ease of commute...

  • Customer Team Leader

    4 months ago

    Stone, United Kingdom Coop Full time

    **Customer Team Leader** - Location: 50 Eccleshall Road, Stone, ST15 0HN - Pay: £12.10 per hour + great benefits - Contract: 20 hours per week + regular overtime, permanent, part time - Working pattern: Varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview - Full training...

  • Customer Service Representative

    2 weeks ago

    Stone Cross, United Kingdom First Recruitment Services Full time

    {"Job Title": "Customer Service Representative", "Job Description": "We are seeking a skilled Customer Service Representative to provide exceptional support to our customers. As a key member of our team, you will be responsible for delivering first-class customer service, resolving issues efficiently, and ensuring customer satisfaction. Your excellent...

  • Customer Service Representative

    2 weeks ago

    Stone Cross, United Kingdom First Recruitment Services Full time

    {"Job Title": "Customer Service Representative", "Job Description": "We are seeking a skilled Customer Service Representative to provide exceptional support to our customers. As a key member of our team, you will be responsible for delivering first-class customer service, resolving issues efficiently, and ensuring customer satisfaction. Your excellent...

  • Technical Team Administrator

    3 months ago

    Stone, United Kingdom Landmarc Support Services Full time

    Job Introduction Landmarc Support Services are offering an exciting new opportunity for a Technical Team Administrator based at Swynnerton Training Camp in Staffordshire. In this role, you'll be a crucial member of our dedicated team, responsible for supporting our facilities management business and customers with exceptional service. As a professional and...

  • Team Administrator

    4 months ago

    Stone, United Kingdom Landmarc Support Services Full time

    Job Introduction Landmarc Support Services are offering an exciting new opportunity for a Team Administrator based at Swynnerton Training Camp in Staffordshire. In this role, you'll be a crucial member of our dedicated team, responsible for supporting our facilities management business and customers with exceptional service. As a professional and...

  • Customer Service Planner

    1 month ago

    Stone, Kent, United Kingdom Morgan Sindall Property Services Full time

    Permanent – Full time, 40 hours per week.We are looking to recruit a Customer Service Planner to join our Moat Homes Team, working from our office in Dartford, DA2 6QE.About the RoleJoining our team, you’ll be responsible for high volumes of calls liaising with clients, sub-contractors, suppliers, and supervisors to schedule appointments, ensuring that...

  • Customer Service Coordinator

    3 weeks ago

    Stone, Kent, United Kingdom Morgan Sindall Property Services Full time

    About the RoleMorgan Sindall Property Services is seeking a highly skilled Customer Service Planner to join our team. As a key member of our operations team, you will be responsible for ensuring the efficient scheduling of appointments and maintenance works to meet our contractual Service Level Agreements.You will work closely with our clients,...

  • Customer Service Representative

    4 weeks ago

    Stone, Staffordshire, United Kingdom Moto Full time

    About MotoMoto is a leading provider of motorway services in the UK, offering a unique and convenient experience for travelers.Job SummaryWe are seeking enthusiastic and customer-focused individuals to join our team as Team Members. As a Team Member, you will play a vital role in delivering exceptional customer service and ensuring a seamless experience for...

  • Customer Service Representative

    3 weeks ago

    Stone, Staffordshire, United Kingdom Moto Full time

    About MotoMoto is a leading provider of motorway services in the UK, offering a unique blend of food, retail, and hospitality services to millions of customers every year.Job SummaryWe are seeking enthusiastic and customer-focused individuals to join our team as Team Members. As a Team Member, you will play a vital role in delivering exceptional customer...

  • Customer Service Representative

    3 weeks ago

    Stone, Staffordshire, United Kingdom Moto Full time

    About MotoMoto is a leading provider of motorway services in the UK, offering a unique blend of food, retail, and hospitality services to millions of customers every year.Job SummaryWe are seeking enthusiastic and customer-focused individuals to join our team as Team Members. As a Team Member, you will play a vital role in delivering exceptional customer...

  • Customer Service Representative

    3 weeks ago

    Stone, Staffordshire, United Kingdom Moto Full time

    About MotoMoto is a leading provider of motorway services in the UK, offering a unique and exciting opportunity to join our team as a Customer Service Representative.Job SummaryWe are seeking enthusiastic and motivated individuals to join our team as Customer Service Representatives. As a key member of our team, you will be responsible for delivering...