Service Coordinator

3 weeks ago


Stone, United Kingdom Orbital Gas Systems Ltd Full time

**Service Co-ordinator**

Monday to Friday, 9am to 5pm (37.5 hours)

This role is based predominantly within our Staffordshire office however the individual may be required to travel to client premises on an occasional basis.

This role reports to the Customer Service Manager

**Primary duties**
- Conduct Service Co-ordination responsibilities for the service account sectors of LGT, Emissions and Solvent Monitoring.
- Schedule activity for Service Engineers whilst considering the geographical location in order to enhance schedule utilisation.
- Liaise with clients and engineers to ensure access to site is available and all necessary paperwork has been provided.
- Ensure all required parts for the service/repair visits are available prior to booking in the works.
- Undertake administrative tasks such as photocopying, typing, production of documentation, booking meeting rooms etc.
- Take messages / handle all incoming telephone calls in relation to company business but most specifically in relation to the Service department.
- Act as the project point of contact for travel / accommodation requests for the Service department.
- Prepare documentation for quotations and service contracts ensuring that all invoicing coincide with the Purchase Orders.
- Raise Sales Orders/Purchase Request/MRP Demands within SAP/MariProject in accordance with correct purchasing and sales procedures.
- Comply with the organisation’s QA and SHE systems and support required updates as the business develops.
- To be a Service contracts controller who takes full accountability for contract renewals through to contract completion.
- To control adhoc maintenance/repair visits for the service department according to the customers’ requirements.
- Support the lab repair process in line with process and demand.
- Control of the key account customer owned stock (Bonded stock).

**Secondary duties**
- Undertake any duties within skill set as required.
- Support the process for new product sales.
- May be required to attend training courses relevant to the role.
- Provide administration support to the Service team to cover other sector co-ordination at times of holiday/sickness.
- Support in the training of new service staff where required.

**Essential skills**
- Must be computer literate and fully conversant with Microsoft Office.
- Good verbal and written communication skills.
- Ability to prioritise workload and set deadlines.
- Positive attitude and ability to multi-task without instruction.
- Organisational skills and high level of attention to detail.

**Desirable skills**
- NVQ L2 or L3 in Business Administration or **have an active interest**

Previous experience of working within a Customer Service role.

**Job Types**: Full-time, Permanent

**Salary**: £21,000.00-£22,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Life insurance
- On-site parking
- Sick pay

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Stone: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 2 years (required)

Work Location: In person


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