Sales Support

3 months ago

Edinburgh, United Kingdom Bookspeed Full time

**Sales Support Team Member**

Bookspeed is an imaginative, energetic, and very customer-focused place to work. We have two driving aims: to ensure our customers’ success and to make Bookspeed a safe, friendly, and inclusive workplace for everyone on the team.
We are a wholesale book distributor, devising ranges of books for a wide variety of retailers. Our customers include big high street chains, national visitor attractions, and small owner-run businesses. Our mission is to make it easy for them to buy a range of products that their customers will love. We’ve been doing this for over 35 years and we’re good at it because we love it

**The Position**

For the past four years, Bookspeed achieved growth has averaged over 15% per year with the business currently seeing revenues of around £12m. The Board has plans to continue the Company’s growth trajectory with ambitious growth plans. One of the key factors in this growth is our ability to accommodate our customers’ requirements through our understanding of their business needs. By approaching these needs thoughtfully and creatively, our Sales Team delivers an excellent customer experience. The Sales Team are supported by a team of Sales Support staff and this support is a critical contribution to the success of the company. Sales Support staff are responsible for ensuring that administrative, reporting, and data provision tasks are completed swiftly and accurately.

**The Role**

Your responsibilities will include, but not be limited to:
**Sales Support**

Being the first point of contact for our customers, answering and responding to incoming phone calls is a large part of the role. It is essential you can keep calm under pressure, approach each call in a friendly helpful manner and reassure our customers that they have your undivided attention. Should any problems arise, it is important to approach these with a reassuring caring tone and find appropriate, sometimes, creative solutions to solve the issue.

Working with a group of named Account Managers you will:

- Input orders, credits, returns, chase missing customer deliveries, handle customer complaints
- Research information and complete supplier forms as requested by the Account Managers

**Trade show Preparations**:

- Assist in the preparation of trade shows, supporting the trade show team as required.

**Information management**:

- You will be involved in all aspects of account opening procedures and handle the processing of account opening forms. This process is a customer’s first experience of Bookspeed’s administrative processes; speed and accuracy are of great importance.
- You will have a key role in actively maintaining our customer prospects database

**General administrative duties**:

- Handling the orders and responding to contact from our inhouse customers.
- Assisting the senior team with various reporting needs
- Order processing and PO requests and credits for all customers
- Processing card payments securely and accurately via an online portal.
- Have an excellent phone manner and get on well with people
- Have an understanding that not all customer needs are clear-cut and be willing to take flexible approaches when required
- Handle data according to GDPR guidelines
- Be well organised and have the ability to prioritise workloads in busy periods
- Be able to work both individually and collaboratively - contributing and sharing ideas as a team
- Be adaptable to the changing nature of the business and relish new challenges
- Be willing to undertake any other reasonable duties required by the company

Previous experience in a similar role will advantage the applicant but is not essential. An eagerness to learn new skills, embrace change and enjoy success is essential.

**Terms and Conditions**

Bookspeed is an equal opportunities employer. Company Rules, Health and Safety information and a Contract of Employment are issued at the start of employment. Full-time staff receive 32 days holiday per year, pro-rata for part-time staff.

This position is full time, 37.5 hours per week. We operate Monday to Friday; from 9.00am to 5.00pm. Full-time staff have two paid breaks of 15 minutes each and an unpaid break of 30 minutes at lunch-time.

We anticipate that this role will be carried out through a combination of home-based working and site-based working when required at our office in Edinburgh. Exact pattern would be agreed with your Line Manager.

**Salary**

£23,392.83

**How to apply**:
**Job Types**: Full-time, Permanent

**Salary**: £23,392.83 per year

**Benefits**:

- Casual dress
- Cycle to work scheme
- Employee discount
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Work Location: Hybrid remote in Edinburgh EH6 7DD

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