Tenancy Manager

6 months ago


London, United Kingdom Home Made Full time

**Tenancy Operations Associate | Home Made**

An exciting opportunity for a talented, versatile, and detail-oriented individual to join a dynamic and rapidly growing Tenancy Operations Team. We are looking for an experienced Tenancy Operations Associate to join our team and boost our ability to deliver exceptional service to both tenants and landlords. If you are excited by the opportunity to join a fast-paced start-up, shape a small department as it grows, and disrupt the way an entire industry works, this is the role for you.

This role will work with our Build to Rent clients as well as our traditional landlords, responsible for onboarding large sites, and project managing internally to ensure full delivery of results.This role joins a team of 4, with growth opportunity for those interested to learn people management skills.

**Salary**: _£25-30k depending on experience_

**Working hours**_: 9am-6pm Monday-Friday and 1 in every 4 Saturdays (1/2 day) - with a 1/2 day back in lieu_

**Office location: **_Southwark (office base role, 1 day WFH post probation)_

**Working with us**:
Home Made are the fastest-growing lettings prop-tech company that is changing the way we rent for good By utilising our unique tech and high-performance team we are improving the renting experience to be better, safer, and fairer for all. Our work culture is based on driving change, working with integrity and encourages a diverse workforce where everyone has the right to be heard. Together we are on a mission to fix renting for good

**The role**:
Includes but not limited to
- Working through key processes from the moment a payment of intent is received through to move in
- Enabling a customer centric journey for the tenant - conducting introduction calls, daily check ins, keeping them front and centre to get them through to that all important move in date
- Ensuring compliance with all relevant legislation and maintaining up-to-date knowledge of all imminent policy changes pertinent to our operation. Including but not limited to, Tenancy Agreements, HMO’s, Gas & Electrical Safety Regulations, Landlord and Tenant Law, and Fire Safety Regulations
- Liaising with our B2B landlords to establish a relationship between parties based on mutual trust and ensuring they are frequently kept up to date with the status of their Tenancy
- Conduct client meetings with B2B contacts to ensure all onboarding is covered to expectation
- Working closely with the sales team to successfully convert deals into tenancies, particularly when deals fall “off track”
- Organising and managing third party tenancy services
- Organising logistics for tenancy start dates and ensuring clean handover to our Client or in house Property Management team, where applicable
- Monitoring deposit registration administration to ensure compliance with the relevant regulation
- Contributing to the development of the department through ad-hoc project work which seeks to identify efficiency gains and improve the customer journey

**About You**:

- Demonstrated prior experience in tenancy progression or lettings roles (min 6 months of prior experience)
- Demonstrated property compliance knowledge
- Strong interpersonal and customer service skills
- Results-driven, ultimately looking for effective solutions
- Comfortable with numbers and mid level mental arithmetic

**Benefits of working with us**:

- Annual Leave: 24 days leave + your birthday off
- Employee perks - discounts for your favourite stores, cinema etc
- Yearly Team Charity Half Day
- Office Social Events (Summer and Winter Parties)
- Culture Club: Focusing on CSR, Health and Wellbeing, Social and Diversity & Inclusion
- Onsite Gym
- Weekly fruit in the office
- Weekly 5pm happy hour in the office on Fridays
- Opportunities to upskill in your career through our Learning and Development Programme

**Interview Process**:

- Application: Application & CV - help us get to know you
- 1st Round: Video Interview with Customer Success Manager
- 2nd Round: Online Assessment
- 3rd Round: In Person Interview with Customer Success Manager and Head of Operations + assessment
- **We are an equal-opportunity employer**_

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00-£30,000.00 per year

**Benefits**:

- Bereavement leave
- Casual dress
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Paid volunteer time
- Referral programme
- Sabbatical
- Sick pay
- Work from home

Schedule:

- Monday to Friday
- Weekend availability

Application question(s):

- Salary Expectations

**Experience**:

- Tenant Management: 1 year (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person



  • London, United Kingdom Just Tenancy Cleaning Full time

    We have been in operation and providing professional cleaning services for over 12 years across the whole of London and the South East of England. We have a blue chip client list including most of London's largest property management and lettings firms and do 4200 cleans a year. We are very versatile and can offer opportunities to suit all requirements. If...


  • London, United Kingdom Akton Recruitment Full time

    Tenancy Management Officer Redbridge £20 Per Hour I am recruiting for a local authority who is looking for someone to be the first point of contact for all tenancy related issues, including antisocial behaviour and ensure issues raised are managed. To provide a comprehensive tenancy management and enforcement service, this includes making decisions...


  • London, Greater London, United Kingdom CIH International Housing Group Full time

    Tenancy Portfolio ManagementWe are seeking a highly skilled and experienced Tenancy Portfolio Manager to join our team. As a key member of our Tenancy department, you will be responsible for overseeing a shared portfolio of tenancies, ensuring that our clients receive the highest level of customer service throughout their time with us.The ideal candidate...


  • London, United Kingdom Daniel Owen Ltd Full time

    Tenancy & Leasehold Manager Based in Camden Monday to Friday Hybrid working 2 days a week in the office (mandatory on a Wednesday)£19.53per hourGeneric Housing Officer or Tenancy Management Officer experience essential; working knowledge of leasehold issues would be desirable.Working in the Resident Management team and will be responsible for dealing with...


  • London, Greater London, United Kingdom Essential Employment Full time

    Tenancy Management and Resettlement RoleWe are seeking a skilled and motivated Tenancy Management and Resettlement Officer to contribute to the Temporary Cost Reduction Programme.The successful candidate will join the dynamic Move-On Team, based in the Housing Partnership and Service Improvement Team, under the Temporary Accommodation Cost Reduction...


  • London, Greater London, United Kingdom G2 Recruitment Full time

    G2 Recruitment is seeking an experienced Tenancy Management Specialist to join their team in the South West region. As a Housing Officer, you will be responsible for managing tenancies, resolving disputes, and addressing various property-related issues.**Job Highlights:Opportunity to work in a dynamic and supportive environment.Competitive salary range:...

  • Tenancy Progressor

    6 months ago


    London, United Kingdom Cherry Pick People Full time

    **REGION**: - london-c**SALARY**: **JOB TYPE**: Permanent **REF**: |TR5763 **Tenancy Progressor - Company Profile**: They pride themselves on excellence and demand the very best from their staff. Therefore, they are on the lookout for the most talented individuals within the industry when it comes to adding to their impressive team. If you want to work...


  • London, Greater London, United Kingdom Hatched Recruitment Group Full time

    Tenancy Management SpecialistLewishamJob RoleProvide excellent tenancy sustainment support ensuring tenancies in the private rented sector are sustained to provide safe and secure housing for our customers whilst meeting local and corporate objectives.To provide a high-quality advice, lettings, and tenancy sustainment service that maximizes the number of...

  • Tenancy Specialist

    1 week ago


    London, United Kingdom Daniel Owen Ltd Full time

    Tenancy Specialist Monday to Friday Temporary on going role £20.67per hourThe Tenancy Specialist will provide a high level of expertise on Anti-Social Behaviour, tenancy fraud, and legal action for tenancy enforcement.You'll be working closely with field-based Neighbourhood Officers to ensure effective investigation and management of cases and that the most...


  • London, Greater London, United Kingdom CV-Library Full time

    CV-Library is recruiting a skilled Housing Patch Officer to deliver high-quality tenancy and neighbourhood management services. As a key member of our team, you will play a vital role in ensuring tenants and leaseholders receive the support they need to sustain their tenancies and maintain thriving communities.Carry out comprehensive property audits,...

  • Tenancy Specialist

    13 hours ago


    London, United Kingdom Elevate Projects Ltd Full time

    Elevate Projects are working in partnership with a valued client to appoint an Tenancy specialist. You'll provide a high level of expertise on Anti-Social Behaviour, tenancy fraud, and legal action for tenancy enforcement. You’ll be working closely with field-based Neighbourhood Officers to ensure effective investigation and management of cases and that...

  • Tenancy Specialist

    2 weeks ago


    London, United Kingdom CV-Library Full time

    Elevate Projects are working in partnership with a valued client to appoint an Tenancy specialist. You'll provide a high level of expertise on Anti-Social Behaviour, tenancy fraud, and legal action for tenancy enforcement. You’ll be working closely with field-based Neighbourhood Officers to ensure effective investigation and management of cases and...


  • London, Greater London, United Kingdom CIH International Housing Group Full time

    Tenancy Co-ordinator Role OverviewWe are seeking a highly skilled and motivated Tenancy Co-ordinator to join our team. As a key member of our Tenancy department, you will play a pivotal role in ensuring that our clients receive exceptional customer service throughout their time with us.Key Responsibilities:Oversee a shared portfolio of tenancies, working...


  • London, Greater London, United Kingdom Brackenberry Full time

    We are looking for a Senior Tenancy Manager to work closely alongside a Local Authority in Lewisham. The successful candidate will be responsible for assisting with the appointment of a Tenancy Management & Resettlement Officer on a 6-month contract, which may be extended at the client's discretion. The ideal candidate will have a good standard of education,...


  • London, Greater London, United Kingdom Brackenberry Full time

    We are seeking a skilled Tenancy Management Specialist to assist with the appointment of a Tenancy Management & Resettlement Officer, on a 6-month contract, likely to be extended at the client's discretion. The successful candidate will work closely alongside a Local Authority in Lewisham to increase the supply of good quality accommodation for households in...


  • London, Greater London, United Kingdom Adecco Full time

    Tenancy Management Expertise RequiredJob Type: Full Time - Monday to Friday, 35 hours per weekContract Type: Temporary Role - 3 months with likely extensionSalary: £20.52 per hour PAYE / £26.70 per hour Umbrella (increasing to £27.51 from 13th week)Working Arrangement: Hybrid - 3 days in office/site visits, remainder at home (flexibility required)IT...


  • London, Greater London, United Kingdom MMP Consultancy Full time

    About the Role:A leading Housing Association in North London is seeking two Tenancy and Leasehold Managers to join their dynamic team on an interim basis. This is a fantastic opportunity to step into a rewarding role where you'll be handling a wide range of tenancy and leasehold matters, supporting residents, and ensuring a seamless customer experience.Key...

  • Tenancy Progressor

    6 months ago


    London, United Kingdom Knight Frank Full time

    Contract Type- Permanent- Employment Type- Full-Time- Working Requirements- Dynamic Working- Hours- 9:00am to 6:00pm- Salary- Competitive- Division- Residential- Location- IslingtonWe are looking for a collaborative Tenancy Progressor to join our Residential Lettings division to support our local offices. Reporting directly to the Tenancy Progression...


  • London, Greater London, United Kingdom G2 Recruitment Group Limited Full time

    Job Summary:We are seeking a highly skilled Tenancy Management Officer to join our team at G2 Recruitment Group Limited. As a key member of our property management team, you will be responsible for effectively managing a designated patch of properties owned by the Council.Main Responsibilities:Investigate non-occupation and illegal occupancy of...


  • London, United Kingdom Property Personnel Full time

    An** **exciting and challenging** vacancy has arisen within this **boutique, privately-owned** **estate agency** with a small network of offices in central London. Our client is currently looking to recruit an experienced **Tenancy Progression Administrator** to join the team in **Notting Hill.** This role will involve dealing with all the** tenancy...