Helpdesk Administrator

2 weeks ago


West Malling, United Kingdom ATS Recruitment Limited Full time

**Helpdesk Administrator**

**Permanent - 8am - 5pm - Mon-Fri**

**West Malling - ME19**

**£27,000 - £30,000 (doe) per annum + company benefits**

**The Client**

My client is a company that specialises in complete plumbing, gas and drainage services to their corporate clients, managing domestic and commercial properties. The company provide competitive, world class service with to their clients on a preplanned maintenance basis or a quick emergency response for all utility related problems whether it be a simple blockage, a gas leak, drain collapse, or a burst water pipe.

Due to recent expansion, they currently have an exciting new opportunity for a Helpdesk Administrator to join their team working from their regional office in West Malling - ME19. This is a great opportunity to join a friendly team which encourage innovation, collaboration, and most of all a great working environment opportunity.

**Key Responsibilities**
- Accept incoming calls - you will be handling client, sub-contractor, supplier, and field engineer queries/ requests.
- Manage work orders from initial enquiry to completion.
- Maintain schedules to ensure that sufficient work during each working day is scheduled to field engineers.
- Source and purchase materials necessary to complete work orders within budget
- Co-ordinate materials and engineering resource to meet client our timescales.
- Ensure all necessary completion Job Sheets, invoices and photos are received within a timely manner on the CRM system.
- Raise purchase orders for suppliers and sub-contractors, receipting POs once complete.
- Ensure weekly invoicing targets are achieved.
- Report contract performance, trends, and issues to the Operations Manager.
- Maintain strong relationships with clients, sub-contractors, suppliers, and field engineers.
- Assist the Operations Manager with queries and operational tasks as requested.
- Ensure all KPI set by clients are meet where possible and escalated internal if not possible.

**Essential Key Requirements**
- Experience in a fast-paced helpdesk office environment
- Experience and background within the utilities and construction sector
- Excellent communication skills - verbal and written
- Excellent PC and software skills
- The ability to work to deadlines be self-motivated and to work under own initiative
- Excellent time keeping - You must be able to reach the office for 8am, daily, on time

**The Rewards**

The company are willing to pay a competitive salary between £27,000 - £30,000 and benefits, 28 days holiday (inc Bank Holidays) along with opportunities for career progression within a national company. Additional over time can be made in the next upcoming months as the need for out of hours will be required in due course, in line with company growth.



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