Customer Marketing Executive

5 months ago


Surbiton, United Kingdom Exodus Full time

**An unique opportunity for a Customer Marketing Executive to join our Adventure Marketing team**

Our mission is simple, to Improve life through travel. Exodus Travels and Headwater is one of the world’s leading adventure travel companies delivering extraordinary travelling experiences worldwide.

Providing unparalleled expertise and local knowledge, our exceptional guides on the ground and teams in our worldwide offices have been crafting outstanding travel experiences for years.

**What you will be doing**:

- Coordinating and delivering CRM campaigns and promotions across all the brands and territories of the organisation with a view to retaining existing customers and increasing brand loyalty
- Briefing the creative team (with clear definition of aims, audience, insights, messaging, vols, format, budget)
- Making sure the customer database is correctly segmented for targeted marketing activities
- Working with our database and data protection manager to ensure the best possible data hygiene and gone away management
- Managing tracking and reporting our customer database growth

**What we are looking for**:

- Proven skills in reviewing and responding to performance results and customer insight, and always looking at payback and to optimise budget allocation and forecast future payback
- A flexible team-orientated approach willing to support colleagues across all teams with key projects as directed and required
- Creative & innovative thinker that is looking at a range of customer sets and ensuring our communication is timely, relevant and recognises their unique perspective
- A positive, proactive, can-do individual who brings energy to the team and very strong collaborator
- Natural appetite for working at pace, delivery timely insights and recommendations

**Join us and in return you will be rewarded with**:

- Competitive salary and bonus
- 33 days annual leave that increases with length of service (including bank holidays )
- Educational Travel
- Hybrid working model
- Wider scope for learning, working with teams across the world
- Travel benefits and retail discounts

We believe people are happier and perform best when they are able to be their true self, and that diverse teams deliver better results.

Together we will cultivate a diverse, equitable and inclusive environment, where everyone can flourish. We are committed to inspiring change through increasing awareness of, and counteracting, unconscious bias; building an inclusive culture, and embracing diversity in all its dimensions.

LI-SR1 #LI-HYBRID


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