Reservations Executive

Crystal Ski, Lakes and Mountains are now actively recruiting for a Reservations Executive to commence from October onwards.

The role of the reservations team is to manage the accommodation aspect of our customers bookings, ensuring that they receive the holiday that they have booked. As a reservation executive you will form part of a small team that is responsible for providing accommodation suppliers with all relevant booking details of our customers 7 days a week. This will involve regular contact with suppliers both verbal and written to build relationships that allow for a smooth booking process.

Due to the nature of our business and the need to provide a continuous 7-day service, your rest days will typically fall on either a Tuesday, Wednesday, or Thursday. This arrangement allows us to adequately support peak activity on the other days of the week.

**ABOUT THE JOB**
- You will be responsible for ensuring that all our accommodation bookings are communicated to our suppliers, to ensure that our customers get to “Live Happy”
- Build and maintain excellent external relationships, and be the “go-to” person for our suppliers, ensuring that they can get an accurate and timely response to their queries
- Responsible for negotiating overbookings and action changes in a timely and accurate manner.
- Using your excellent product knowledge and strong relationships you will ensure we can find a resolution that not only meets the needs of our customers but is commercially sound for our business.
- Use your excellent verbal and written communication skills to work effectively with a wide variety of suppliers across multiple destinations - recognising the importance of tailoring your communication to different suppliers
- You will interact regularly with other parts of the business, in particular our sales and service teams, to allow us to be “makers of happy” for our customers negotiating any special requests with our suppliers, as well as provide any additional information requested by the customer

**ABOUT YOU**
- Flexibility and availability to work weekends (daytime hours) and over the Christmas and New Year period if required.
- Strong communication skills, with proficiency in German preferred but not imperative.
- Ability to work well under pressure and deliver results in a fast-paced environment.
- Previous experience of working with third-party suppliers and effectively communicating with them.
- Problem-solving skills and the ability to find effective solutions in challenging situations.
- High level of attention to detail, ensuring accuracy and quality in all tasks.
- Proficiency in working with spreadsheets and selling systems.
- Strong and inquisitive attitude by nature, with a passion for continuous learning and improvement.

**ABOUT OUR OFFER**
- Fantastic holiday benefits including discounts, special offers and the ability to purchase additional ‘TUI time off’
- Health and Wellbeing support in five key areas - Financial, Health, Social, Community and Career
- Discretionary Bonus Scheme
- Excellent rates with foreign exchange
- Pension scheme and life assurance.

We want to be the best-loved holiday company not only for our customers, but for our colleagues too. That’s why we offer a variety of benefits that go above and beyond a competitive salary, so we can help you to live your best life happily at TUI. Click here to find out more.

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