Customer Service Executive
5 months ago
Join Bermar, a global leader in wine and Champagne preservation systems, as a Customer Service Executive and be a crucial part of our mission to deliver exceptional support to our valued clients in the hospitality industry.
In this pivotal role, you will ensure smooth operations and exemplary customer service by managing orders, addressing customer enquiries, and providing vital support across the business.
We are dedicated to creating a supportive and dynamic environment where your skills are valued and your professional growth is a priority.
Key Responsibilities:
As a Customer Service Executive, you will:
- Process orders for accessories, chargeable repairs, and service contracts.
- Handle customer enquiries with professionalism and tailored responsiveness.
- Maintain and update our CRM database to enhance communication and customer relationships.
- Manage and process UK orders ensuring accuracy and compliance.
- Ensure customer satisfaction by understanding and catering to their specific needs.
- Collaborate across departments to ensure premium service from start to finish.
- Support the Operations & Sales team with daily tasks to enhance efficiency and service quality.
- Create and issue quotations and order confirmations.
- Provide everyday administrative support
Skills Required:
- Impeccable diligence & organisational skills
- Ability to manage multiple projects with strong attention to detail
- Strong communication skills, both written and verbal
- Previous experience in a customer service or similar role is preferable
- Proficient in Microsoft Office and computer literate
- Good problem-solving and organisational skills
- Initiative, enthusiasm, and the ability to adapt to different time zones
- A-Level education or equivalent
What You Get in Return:
- Competitive salary and employment benefits.
- Structured approach to career progression with regular reviews.
- Support with further training and relevant qualifications.
- Positive work environment.
- Regular company parties & events.
- Additional holiday entitlement after one year of service.
- £400 Wellness Credit after one year of service.
- Enhanced Pension Scheme after five years of service.
Reports to: Head of Operations
, Permanent
Operating Base: Ipswich
**Job Types**: Full-time, Permanent
Pay: £23,000.00-£27,000.00 per year
**Benefits**:
- Company events
- Company pension
- Cycle to work scheme
- Employee mentoring programme
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme
- Sick pay
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
**Experience**:
- Customer service: 1 year (preferred)
Work Location: In person
-
Customer Service Executive
5 months ago
Ipswich, United Kingdom Bermar International Full timeJoin Bermar, a global leader in wine and Champagne preservation systems, as a Customer Service Executive and be a crucial part of our mission to deliver exceptional support to our valued clients in the hospitality industry. In this pivotal role, you will ensure smooth operations and exemplary customer service by managing orders, addressing customer...
-
Customer Service Executive
2 months ago
Ipswich, United Kingdom CV-Library Full timeWe are currently seeking a dynamic and customer-focused individual to join our client's team as a Customer Service Advisor! 🌟 💼 Industry: Production 📅 Contract Type: 12 month, Fixed Term Contract 💰 Salary: £23,600 - £25,300 per annum ⏰ Working Pattern: Monday - Friday 9am - 5pm 📍 Location:...
-
Procurement Expert for BPO Services
2 days ago
Ipswich, Suffolk, United Kingdom 1st Executive Full timeJob Overview: 1st Executive Ltd is seeking an experienced Supplier Relationship Manager to join their team. As a key member of the Global Insurance organisation, you will play a critical role in managing a business-critical BPO supplier. Responsibilities: You will provide expert Supplier Relationship Management capabilities, utilizing your experience of...
-
Customer Service Administrator
6 days ago
Ipswich, United Kingdom CV-Library Full timeJust Recruitment is delighted to support a growing organisation based on the outskirts of Ipswich - actively seeking a Customer Service Administrator to join their team. Duties include: Dealing with incoming calls Making outbound calls to customers Managing company inbox Processing Orders Dealing with inquiries and any issues which may arise...
-
Customer Service Administrator
2 days ago
Ipswich, United Kingdom Just Recruitment Group Full timeJust Recruitment is delighted to support a growing organisation based on the outskirts of Ipswich - actively seeking a Customer Service Administrator to join their team. Duties include: Dealing with incoming calls Making outbound calls to customers Managing company inbox Processing Orders Dealing with inquiries and any issues which may arise...
-
Customer Service Representative
3 days ago
Ipswich, United Kingdom Thrifty Car & Van Rental Full timeJob Title:?Customer Service Executive Is this your next job Read the full description below to find out, and do not hesitate to make an application.Hours: Full Time 40 hours Mon-Fri + Saturday mornings on a rota basis Benefits: 30 days holiday (including bank holidays) Company pension scheme Employee discount scheme Funded Summer and Christmas events Cycle...
-
Customer Service Representative
3 days ago
Ipswich, United Kingdom Thrifty Car & Van Rental Full timeJob Title: ?Customer Service Executive Hours : Full Time 40 hours Mon-Fri + Saturday mornings on a rota basis Benefits : 30 days holiday (including bank holidays) Company pension scheme Employee discount scheme Funded Summer and Christmas events Cycle to Work Scheme Discounted car hire rates Are you looking to start a career or looking to retrain?Whether you...
-
Customer Care Executive
6 months ago
Ipswich, United Kingdom Drax Group Full time**Customer Care Executive** **Ipswich/Hybrid** **CL6** We are currently looking for enthusiastic, customer centric individuals to join our Customer Care team, to take responsibility for full investigation of escalated customer complaints that can be of a complex or high profile nature and provide a timely resolution where possible. - At Drax, we’re at...
-
Customer Service Expert
1 week ago
Ipswich, Suffolk, United Kingdom NEC Software Solutions Full timeAbout the CompanyNEC Software Solutions is a leading provider of innovative software solutions that help organizations improve their services and support the public.We're part of global tech giant NEC Corporation, with over 3,000 employees working together to push the boundaries of what's possible.Job DescriptionThe position is based in Copdock, Ipswich and...
-
Senior Customer Service Executive
5 months ago
Ipswich, United Kingdom SmartestEnergy Full timeYou will be primarily responsible for providing senior support to the Smart Generation Operations Team to ensure a seamless customer journey through Smart Generation Operations by acting as an Energy Advisor across all team functions. **What skills/experience do I need to be successful?** - Work experience in similar position previously with transferable...
-
Customer Service Advisor
6 months ago
Ipswich, United Kingdom HTG Trading ltd Full timeJob Summary: We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Advisor. As a Customer Service advisor, you will be responsible for providing exceptional service to our clients and assisting them with their service needs. This is a great opportunity for someone who enjoys working in a fast-paced...
-
ipswich, United Kingdom 1st Executive Full timeRole: Supplier Relationship Manager (SRM)Salary: Up to £75K + Car Allowance + Excellent BenefitsLocation: Ipswich (Agile / Flexible Working)Are you an experienced Supplier Relationship Manager with a track record in driving value, performance and commercial efficiency from large scale BPO contracts?Our client, a market leading Global Insurance organisation,...
-
Customer Service Advisor
6 months ago
Ipswich, United Kingdom Opus People Solutions Full timeWe are seeking a highly motivated and customer-focused individual to join our clients team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our clients and assisting them with their inquiries and concerns. If you have a passion for delivering outstanding customer service and possess excellent...
-
Customer Service Advisor
6 months ago
Ipswich, United Kingdom Morgan Ryder Full timeCUSTOMER SERVICE ADVISOR £24k basic plus bonus generous holidays, pension, progression opportunities Monday - Friday Ipswich We require a highly motivated Customer Service Advisor to provide first class customer service and support to an established client base. Working for a global manufacturing business, who supply into growing industrial markets my...
-
Customer Service Representative
1 month ago
Ipswich, Suffolk, United Kingdom beBee Professionals Full time £25,000 - £35,000We are seeking a Customer Service Representative to provide exceptional service and support to our customers. The ideal candidate will be a team player with strong communication skills and a passion for delivering excellent customer experiences.Key Responsibilities:Engage with customers through various channels, providing timely and effective...
-
Customer Service Representative
1 month ago
Ipswich, Suffolk, United Kingdom beBee Professionals Full time £22,000 - £28,000We are seeking a skilled Customer Service Representative to provide exceptional support to our clients. The ideal candidate will have previous experience in a customer-facing role and excellent communication skills.Key Responsibilities:Handle customer inquiries and resolve issues efficiently.Provide accurate information about our products and services.Work...
-
Customer Service Advisor
6 months ago
Ipswich, United Kingdom Opus People Solutions Full timeWe are seeking a highly motivated and customer-focused individual to join a fantastic team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our clients, providing exceptional service and support. This position requires excellent communication skills, the ability to analyze customer needs,...
-
Customer Service Representative
6 days ago
Ipswich, Suffolk, United Kingdom Card Factory Full timeJoin Card Factory as a Customer Service RepresentativeWe are seeking a Customer Service Representative to join our team at Card Factory, providing exceptional customer service and supporting sales in our stores.About the RoleAs a Customer Service Representative, you will be responsible for ensuring customer satisfaction, handling customer inquiries, and...
-
Customer Service Advisor
3 days ago
Ipswich, United Kingdom Strive Supply Chain Services Ltd Full timeStrive are a UK wide Supply Chain & Logistics management recruiter.Please visitstrive .co .ukfor additional roles across engineering, production, warehouse & transport operations.Customer Service Advisors £25,740 + Benefits Suffolk Our client is a leading FMCG distributor in the UK and we are delighted to assist them in their search for a Customer Service...
-
Customer Service Assistant
6 months ago
Ipswich, United Kingdom Asda Express Full time**Role**:Customer Service Assistant - Nights **Location**:Ipswich, IP1 5FG **Hours**:Part-Time Hours Available **Hourly Rate**: Upto £10.50 **Bonus Scheme**:Quarterly Bonus Incentive! **Company**:Asda Express **We have a Customer Service opportunity available covering Night Shifts from 22.00pm - 06.00am. The rate of pay is £10.50 per hour (50p+ for...