Customer Service Executive
2 months ago
Join Bermar, a global leader in wine and Champagne preservation systems, as a Customer Service Executive and be a crucial part of our mission to deliver exceptional support to our valued clients in the hospitality industry.
In this pivotal role, you will ensure smooth operations and exemplary customer service by managing orders, addressing customer enquiries, and providing vital support across the business.
We are dedicated to creating a supportive and dynamic environment where your skills are valued and your professional growth is a priority.
Key Responsibilities:
As a Customer Service Executive, you will:
- Process orders for accessories, chargeable repairs, and service contracts.
- Handle customer enquiries with professionalism and tailored responsiveness.
- Maintain and update our CRM database to enhance communication and customer relationships.
- Manage and process UK orders ensuring accuracy and compliance.
- Ensure customer satisfaction by understanding and catering to their specific needs.
- Collaborate across departments to ensure premium service from start to finish.
- Support the Operations & Sales team with daily tasks to enhance efficiency and service quality.
- Create and issue quotations and order confirmations.
- Provide everyday administrative support
Skills Required:
- Impeccable diligence & organisational skills
- Ability to manage multiple projects with strong attention to detail
- Strong communication skills, both written and verbal
- Previous experience in a customer service or similar role is preferable
- Proficient in Microsoft Office and computer literate
- Good problem-solving and organisational skills
- Initiative, enthusiasm, and the ability to adapt to different time zones
- A-Level education or equivalent
What You Get in Return:
- Competitive salary and employment benefits.
- Structured approach to career progression with regular reviews.
- Support with further training and relevant qualifications.
- Positive work environment.
- Regular company parties & events.
- Additional holiday entitlement after one year of service.
- £400 Wellness Credit after one year of service.
- Enhanced Pension Scheme after five years of service.
Reports to: Head of Operations
, Permanent
Operating Base: Ipswich
**Job Types**: Full-time, Permanent
Pay: £23,000.00-£27,000.00 per year
**Benefits**:
- Company events
- Company pension
- Cycle to work scheme
- Employee mentoring programme
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme
- Sick pay
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
**Experience**:
- Customer service: 1 year (preferred)
Work Location: In person
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