Customer Service Advisor

2 weeks ago


Ipswich, United Kingdom Opus People Solutions Full time

We are seeking a highly motivated and customer-focused individual to join a fantastic team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our clients, providing exceptional service and support. This position requires excellent communication skills, the ability to analyze customer needs, and the ability to cope with changing workloads.

**Duties**:

- Provide accurate information about our products and services to customers
- Assist customers with account inquiries, billing issues, and general questions
- Process customer orders, returns, and exchanges
- Resolve customer complaints or escalate issues to the appropriate department for resolution
- Maintain customer records and update information in Salesforce or other CRM systems
- Collaborate with cross-functional teams to ensure customer satisfaction
- Identify opportunities for process improvements to enhance the customer experience

Qualifications:

- Previous experience in a customer service role, including dealing with customers via telephone
- Strong communication skills, both written and verbal
- Ability to analyze customer needs and provide appropriate solutions
- Proficient in using CRM systems
- Excellent problem-solving skills and ability to handle difficult situations with professionalism
- Detail-oriented with strong organizational skills

You will be working for an equal opportunity employer committed to diversity and inclusion. We encourage qualified individuals from all backgrounds to apply. If you meet the qualifications for this position, please submit your resume and cover letter detailing your relevant experience.

Pay: £25,500.00-£27,000.00 per year

**Benefits**:

- Company pension
- Life insurance
- Private medical insurance

Supplemental pay types:

- Performance bonus

Work Location: In person



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