Customer Service Advisor

6 months ago


Ipswich, United Kingdom Opus People Solutions Full time

We are seeking a highly motivated and customer-focused individual to join our clients team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our clients and assisting them with their inquiries and concerns. If you have a passion for delivering outstanding customer service and possess excellent communication skills, we want to hear from you

**Duties**:

- Provide accurate information about our products and services
- Assist customers with processing payments, and resolving billing issues
- Handle customer complaints and provide appropriate solutions or escalate to the appropriate department
- Maintain customer records and update information as necessary
- Collaborate with other team members to ensure customer satisfaction
- Utilize CRM system to manage customer interactions

**Requirements**:

- Previous experience in a customer service role is preferred
- Knowledge of financial services is a plus
- Strong communication skills, both written and verbal
- Ability to analyze customer needs and provide appropriate solutions
- Detail-oriented with excellent organizational skills

**Salary**: Up to £25,500.00 per year

**Benefits**:

- Canteen
- Casual dress
- Company pension
- Employee discount
- Life insurance
- Private medical insurance

Schedule:

- 8 hour shift
- Monday to Friday

Application question(s):

- Do you have any holiday dates between 13th May & 13th July?

Work Location: In person



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