Customer Service Specialist
7 months ago
**About Job**:
You will be responsible for delivering excellent customer service for SecuriCare Medical Limited to all our patients. You will ensure that you are proactive in your approach to your work and patients. You will manage your own database of patients and will be required to call each of your patients on a regular basis to ensure they have enough supplies and are happy with our service offering. You will be expected to respond to all queries efficiently, effectively and within the department’s service level commitment. You will provide patients with product information so they can make an informed choice on what product is suitable for them. You will also be expected to carry out general administration duties associated with your role on a daily basis.
Ideally you will have a proven track record in customer service environment working with high volume calls. You will have excellent communication skills and a high level of flexibility. You will be a good listener, a strong team player, be able to work to deadlines and have the ability to demonstrate empathy over the phone.
**Main Duties & Responsibilities**:
- Provide a first-class service experience to ensure patients remain on our service.
- Complaint management.
- Action new patient intro calls in line with the procedure to ensure they fully understand the service provided.
- Call patients on a regular basis and assist with product information.
- Identify patient advocates - products and services.
- Work closely with the patients HCP to ensure everyone is kept up to date.
- Take an active part in all departmental meetings.
- Action all reports within time scales set.
- Cover for other team members if required.
- Perform any other tasks reasonably requested by the Company as required.
- Work to targets set by your line manager.
**About You**:
- Excellent Telephoned Based Customer Services Experience
- Empathy towards patients with complex medical condition
- Proven experience of managing high call volumes
- Possess influential and persuasive skill set
- Excellent telephone manner
- Excellent written and verbal communication skills
- Able to work under pressure
- Able to multitask
- Experience of MS Office (Word, Excel, Outlook & PowerPoint)
- Possess a ‘can do’ attitude
**Job Types**: Full-time, Permanent
**Salary**: £23,500.00-£24,500.00 per year
**Benefits**:
- Company pension
- Cycle to work scheme
- Discounted or free food
- Free flu jabs
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Private medical insurance
- Referral programme
- Sick pay
- Store discount
Schedule:
- Monday to Friday
Supplemental pay types:
- Yearly bonus
Ability to commute/relocate:
- High Wycombe: reliably commute or plan to relocate before starting work (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
Reference ID: 1032
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