Customer Service Specialist

7 months ago


High Wycombe, United Kingdom SecuriCare Medical Limited Full time

**About Job**:
You will be responsible for delivering excellent customer service for SecuriCare Medical Limited to all our patients. You will ensure that you are proactive in your approach to your work and patients. You will manage your own database of patients and will be required to call each of your patients on a regular basis to ensure they have enough supplies and are happy with our service offering. You will be expected to respond to all queries efficiently, effectively and within the department’s service level commitment. You will provide patients with product information so they can make an informed choice on what product is suitable for them. You will also be expected to carry out general administration duties associated with your role on a daily basis.

Ideally you will have a proven track record in customer service environment working with high volume calls. You will have excellent communication skills and a high level of flexibility. You will be a good listener, a strong team player, be able to work to deadlines and have the ability to demonstrate empathy over the phone.

**Main Duties & Responsibilities**:

- Provide a first-class service experience to ensure patients remain on our service.
- Complaint management.
- Action new patient intro calls in line with the procedure to ensure they fully understand the service provided.
- Call patients on a regular basis and assist with product information.
- Identify patient advocates - products and services.
- Work closely with the patients HCP to ensure everyone is kept up to date.
- Take an active part in all departmental meetings.
- Action all reports within time scales set.
- Cover for other team members if required.
- Perform any other tasks reasonably requested by the Company as required.
- Work to targets set by your line manager.

**About You**:

- Excellent Telephoned Based Customer Services Experience
- Empathy towards patients with complex medical condition
- Proven experience of managing high call volumes
- Possess influential and persuasive skill set
- Excellent telephone manner
- Excellent written and verbal communication skills
- Able to work under pressure
- Able to multitask
- Experience of MS Office (Word, Excel, Outlook & PowerPoint)
- Possess a ‘can do’ attitude

**Job Types**: Full-time, Permanent

**Salary**: £23,500.00-£24,500.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Discounted or free food
- Free flu jabs
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
- Private medical insurance
- Referral programme
- Sick pay
- Store discount

Schedule:

- Monday to Friday

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- High Wycombe: reliably commute or plan to relocate before starting work (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Reference ID: 1032



  • High Wycombe, Buckinghamshire, United Kingdom Hamilton Specialist Referrals Full time

    Job DescriptionWe are seeking a skilled and experienced Customer Service Representative to join our team at Hamilton Specialist Referrals.The ideal candidate will be the first point of contact for our clients, providing them with a warm and professional welcome. They will play a vital role in ensuring the smooth operation of our practice, supporting both the...


  • High Wycombe, United Kingdom S4 Personnel Limited Full time

    **Ref: 3826** **Job Title: Sales Enquiry Specialist** **Location: High Wycombe (With potential Hybrid working)** **Salary: £23,795** Working as part of a friendly Customer Relations Team, you will use your customer service skills to respond to customer queries in a timely and professional manner. The hours of work are on a weekly rota basis between...


  • High Wycombe, United Kingdom BlueGate Consulting Full time

    Customer Service Technical Specialist - High Wycombe, Buckinghamshire. Elevate your career with our client a leader in secure EMV payment and mobile acceptance solutions. They are seeking a Customer Service Technical Specialist to join their dynamic team, ensuring that their cutting-edge technology solutions are functioning optimally for clients and...


  • High Wycombe, Buckinghamshire, United Kingdom CPI SELECTION Full time

    Role OverviewWe are seeking an experienced Customer Service Support Specialist to join our team at CPI Selection in High Wycombe. This is a full-time opportunity for someone who enjoys working in a fast-paced, customer-focused environment.The successful candidate will have demonstrable experience of supporting incoming queries from customers and responding...


  • High Wycombe, Buckinghamshire, United Kingdom VIVO Defence Full time

    At VIVO Defence Services, we're seeking a skilled Customer Service Liaison Specialist to join our team.About the RoleThis is an exciting opportunity to work with our forces families and act as a liaison between our Accommodation repairs teams and service users. As part of your role, you will be travelling to various sites to host coffee mornings and...


  • High Wycombe, United Kingdom Xcellin Full time

    **Customer Service Representative Opportunities** **Salary £23,500 to £24,500 DOE **+ Excellent Benefits including private healthcare, pension, life assurance, subsidised canteen, free onsite parking and 25 days’ holiday per annum **Patient Development Specialists** **Location: High Wycombe, Buckinghamshire** **We currently have two opportunities for...


  • High Wycombe, Buckinghamshire, United Kingdom Square Peg Recruitment Ltd Full time

    An exciting opportunity has arisen at a busy volume franchised car dealership in High Wycombe for an Aftersales Specialist to join their team.The successful candidate will have the chance to work with a highly motivated team, delivering exceptional customer service and support. The role involves meeting and greeting service customers, identifying their...


  • High Wycombe, Buckinghamshire, United Kingdom Euro London Appointments Full time

    We are seeking a highly motivated and dedicated professional to join our team as a German Language Customer Service Specialist in High Wycombe. This is an excellent opportunity for a customer-focused individual who is fluent in German and excels in a dynamic, team-oriented environment.Main Responsibilities:Process customer orders and handle returns...


  • High Wycombe, Buckinghamshire, United Kingdom beBee Professionals Full time £20,000 - £25,000

    Customer-Focused Sales AssistantWe are seeking a highly motivated and customer-oriented Sales Assistant to join our retail team in High Wycombe, United Kingdom. As a key member of our team, you will play a vital role in delivering exceptional customer service and supporting the store's day-to-day operations.Key Responsibilities:Provide excellent customer...


  • High Wycombe, Buckinghamshire, United Kingdom beBee Professionals Full time £20,000 - £25,000

    We are seeking a highly motivated and customer-focused Sales Assistant to join our retail team in High Wycombe, United Kingdom. As a Sales Assistant, you will play a key role in delivering exceptional customer service and supporting the store's day-to-day operations.Key Responsibilities:Provide excellent customer service and assist customers with product...


  • High Wycombe, Buckinghamshire, United Kingdom beBee Professionals Full time £25,000 - £35,000

    Operational Support Specialist Job SummaryThis role requires a highly organized and detail-oriented individual who can provide exceptional support to our customers and internal teams. The successful candidate will be responsible for managing day-to-day operations, resolving customer inquiries, and ensuring that our services meet the highest standards.Key...


  • High Wycombe, United Kingdom Motofix Accident Repair Centres Full time

    **Customer Service Advisor - Repair Centre** **(Up to £29,500 pa)** 45 hours per week Location: (High Wycombe HP11) **Benefits** - Excellent salary - 28 days annual leave (Inclusive bank holidays) - Workplace pension scheme - Free Training and Development Academy - Employee long service rewards (Inc. additional holiday) - Free uniform (and PPE) - Life...


  • High Wycombe, United Kingdom Paradigm Housing Full time

    About the role: A newly designated role specifically created to equip our amazing Customer Service Advisors (CSA’s) with the skills and knowledge they need to perform at their best. This is a hands-on role where you will use your training design and delivery experience to work on and enhance content, embedding learning & development for our CSA’s to...


  • High Wycombe, Buckinghamshire, United Kingdom Costa Coffee Full time

    Unlock Your PotentialCosta Coffee is looking for a motivated and enthusiastic Barista to join our team in High Wycombe. As a Barista, you will have the opportunity to develop your skills and knowledge in a fast-paced and dynamic environment.Responsibilities:Making and serving high-quality beverages and food itemsProviding excellent customer service and...


  • High Wycombe, Buckinghamshire, United Kingdom CPI Local Full time

    About the RoleAs a Customer Relationship Specialist at CPI Local, you will play a crucial part in driving business growth by building strong relationships with customers. You will work closely with the sales team to identify opportunities and provide support to ensure seamless customer experiences.This role offers a unique blend of customer service and sales...


  • High Wycombe, Buckinghamshire, United Kingdom Eden Motor Full time

    We are looking for a skilled Aftersales Specialist to join Eden Motor in High Wycombe.About the RoleThis is a fantastic opportunity to work with a leading vehicle provider, delivering exceptional customer experiences and ensuring complete satisfaction.In return, you can expect a competitive salary of around £30,000 per annum, plus a range of benefits...


  • High Wycombe, United Kingdom Compass Group Full time

    **What you'll be doing**: We're looking for a Customer Service Assistant who will be the face of our business, delivering exceptional customer service for Healthcare on a full time basis, contracted to 37.5 hours per week. You'll join a team that takes a real pride in what they do, takes pride in their food and most of all, join a company that takes pride in...


  • High Wycombe, Buckinghamshire, United Kingdom Medirest Full time

    We're excited to welcome a new Barista to our team at Medirest! As a key member of our hospitality team, you'll play a vital role in delivering exceptional customer experiences and contributing to the success of our business.About the Role:Key Responsibilities:Develop and maintain strong relationships with customers and colleaguesPrepare and serve...


  • High Wycombe, Buckinghamshire, United Kingdom Origin Frames Full time

    About the Role:We're seeking a skilled Customer Satisfaction Specialist to join our team at Origin Frames. As a Partner Services Executive, you'll play a crucial role in delivering exceptional service and support to our clients.Your Key Responsibilities:Develop and maintain strong business relationships with clients to ensure their needs are met and...


  • High Wycombe, Buckinghamshire, United Kingdom Sodexo Group Full time

    Job Summary: Customer Experience SpecialistWe're seeking a highly skilled and enthusiastic individual to join our team as a Customer Experience Specialist. As a key member of our team, you will be responsible for delivering exceptional customer experiences and supporting our staff in delivering high-quality food and beverage services to our clients.The ideal...