Customer Service Technical Specialist

4 months ago

High Wycombe, United Kingdom BlueGate Consulting Full time

Customer Service Technical Specialist - High Wycombe, Buckinghamshire.

Elevate your career with our client a leader in secure EMV payment and mobile acceptance solutions. They are seeking a Customer Service Technical Specialist to join their dynamic team, ensuring that their cutting-edge technology solutions are functioning optimally for clients and integrator partners.

Responsibilities include acting as the primary technical contact for existing customers, developing a deep understanding of client environments and client products, and proactively creating documentation to enhance knowledge sharing and resolution efficiency. The role is a blend of L2/L3 Technical support and problem management, requiring a proactive approach to continuous improvement, problem management, and root cause analysis.

**The role is based in High Wycombe, with a flexible working policy that requires a minimum of 3 days on-site per week.

Key skills include strong proactive customer service, excellent communication, the ability to work with diverse teams and customers, and a knack for innovative thinking to improve processes. Knowledge of backend payment processing software or value-added services within the payments sector is also desirable.

Our client offers a chance to be part of a company that is transforming customer engagement across multiple sectors. Join a team where your technical expertise and customer service acumen will be valued and where you can make a tangible impact on the success of the business and its clients.

APPLY NOW Or for more information on the Customer Service Technical Specialist job in High Wycombe, Buckinghamshire contact Janet Marsh

01582 329990

**Job Types**: Full-time, Permanent

Pay: £40,000.00-£55,000.00 per year

**Benefits**:

- Casual dress
- Company pension
- Free parking
- On-site parking
- Sick pay

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- High Wycombe: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer support: 3 years (required)

Licence/Certification:

- Driving Licence (required)

Work authorisation:

- United Kingdom (required)

Willingness to travel:

- 25% (required)

Work Location: In person

Reference ID: JKM323

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