Customer Service Consultant

3 weeks ago


Aldgate Station, United Kingdom Hamptons Full time

We are looking for a Full time Customer Services Consultant to join and support our Client Services Team.

In this inbound role, based in our Aldgate office, you will be taking details from customers and immediately passing them to the relevant Hamptons department in order to generate business. We will train you up so you'll know our departments inside and out; being an expert in what you do.

From the moment you start your career with us, you will receive the best development, benefits and opportunities in the business. We will invest heavily in you and your career to ensure that together, we continue to achieve great things.

**Responsibilities**:

- Handling inbound calls and qualifying inbound enquiries through our CRM software
- Dealing with Webchat enquiries
- Liaising with our Clients and prospective buyers by sending them across to the relevant department or branch in Hamptons
- Converting Inbound enquiries into new instructions to sell or let
- Working towards an individual target

**Skills**:

- Process driven and organised
- A positive, determined and enthusiastic attitude
- Strong communicator both written and verbally
- Willing to learn and have a 'can do' attitude
- Working proficiency across all Microsoft Office packages
- Previous experience in dealing with several systems simultaneously is preferred.
- Excellent phone manner and customer services skills
- Able to work independently and manage your own workload

**What do we offer?**
- Hybrid, office and remote based working is available. Working hours - Wednesday 10am-8pm, Thursday 10am-8pm, Friday 10am-8pm, Saturday 9am-5pm and Sunday 9am-5pm
- Competitive package and commission structure.
- 25 Days of annual leave excluding Bank Holidays.
- Extra Birthday day off.
- Chances to win time off and vouchers.
- Company laptop provided.
- Excellent scope for development and progression.
- Extensive training and monthly personal performance meetings.
- ‘Perks at Work’ includes discounts such as groceries, cinema, holidays, broadband & phone contracts.

From the moment you start your career with us, you will receive the best development, benefits and opportunities in the business. We will invest heavily in you and your career to ensure that together, we continue to achieve great things.



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