Homeownership Customer Service Officer
2 weeks ago
A day in the life:
You will:
- Be responsible for dealing with daytoday enquiries relating to home ownership, leasehold and shared ownership management. Taking up issues with outside agencies/bodies/individuals where this is appropriate. This will include service charge disputes and complaints (usually limited to stage 1).
- Assist our Finance Team with the verification and checking of our annual service charges both Estimated and Actual for our homeowners including reserve funds. This will include reference to previous costs and charges from superior landlords.
- Review annual estimates from superior landlords for reasonableness and seek and obtain explanations when appropriate.
- Actively and proactively managing our Section 106 Schemes in respect of service standards, service charge budgets and end of year accounts to ensure accuracy, reasonableness of charge and Section 20B compliant.
- Be responsible for undertaking the Section 20 Consultation process which may be across patches.
What you'll need to have:
- Ideally a relevant qualification CIH or similar. There is likely to be statutory qualification requirements in the near future for anyone involved in management of leasehold units which you must be willing to acquire and obtain within requirements.
- Substantive experience of working in a frontline home ownership/leasehold management services
- Thorough knowledge of legislation and best practice relating to leasehold management
- Experience of undertaking Section 20 consultation with leaseholders
- Experience of verifying and calculating service charges
- Experience of managing mixed tenure and Section 106 schemes
- Experience of working to tight deadlines, under pressure and delivering high quality customer focused service with attention to detail and accuracy.
What next?
If you want to be part of a team that takes pride in delivering excellent customer service to our customers and believe you have the skills and experience to be successful in this role we would love to hear from you.
Interviews will be held week commencing
Monday10 July 2023.**Please also note that you will be asked to undertake an online test/assessment.
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