![Veesupportservices Ltd](https://media.trabajo.org/img/noimg.jpg)
Customer Services Officer
2 weeks ago
To contribute to the provision of effective services across a
range of access channels within the Contact Centre. Helping
to deliver the commitment to “ put the customer at the heart of
what we do” by providing quality services at the first point of
contact.
To take ownership of and resolve customer enquiries and communications in a busy contact centre
To respond to telephone enquiries and
customer communications, utilising Information and Communications Technology (ICT) to
improve service delivery and efficiency.
To act as an advocate for the Customer First Contact Centre, promoting positive
communication across the organisation encouraging constructive and effective
relationships.
To ensure that the terms of the Data Protection Act are adhered to, confidentiality
maintained at all times and the guidelines for the release of information are followed.
**Job Type**: Temporary contract
**Salary**: £10.42 per hour
**Benefits**:
- Company pension
- Free parking
- On-site parking
**Education**:
- A-Level or equivalent (preferred)
**Experience**:
- customer service: 1 year (required)
- Working on a telephone in a contact centrein: 1 year (required)
- Working on ICT systems: 1 year (required)
Licence/Certification:
- Driving Licence (preferred)
Ability to Commute:
- broxtowe borough council (required)
Ability to Relocate:
- broxtowe borough council: Relocate before starting work (required)
Work Location: In person
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